Many executives believe organizational change is an inherently messy, chaotic process. Without a doubt, change can derail business. But that’s because leaders have been managing it using faulty assumptions and outdated mental models.
Today’s wealth of data and powerful analytics capabilities have uncovered predictable patterns of how organizational change unfolds. These insights enable executives to navigate around dangerous pitfalls. Leaders and managers can now base their decisions on hard data—namely, the experiences of hundreds of thousands of people who have undergone change programs—telling us exactly what’s worked in the past versus what hasn’t.