In its “Mortgage BPO ‐ Service Provider Landscape with PEAK Matrix™ Assessment,” Everest Group recognizes Accenture as a Leader in providing mortgage BPO services. With its “robust technology offerings and holistic suite of services, Accenture is well-positioned to service the newer market demands.”
The report recognizes Accenture’s efforts to innovate mortgage BPO services, citing ongoing enhancements for loan origination systems that support regulatory requirements, compliance, mobility, analytics, reporting and data integration. In addition, Everest Group recognizes Accenture as having the “broadest SAFE Act Licensure ‐ onshore and offshore in 49 states, plus Washington, D.C. and Chennai, India.”
Everest Group also notes that mortgage-specific acquisitions have enhanced Accenture’s services, including the acquisition of Zenta, a majority stake in Vivre Brasil and the acquisition of Mortgage Cadence, a US provider of loan origination software and electronic document management services.