Accenture’s global network, deep industry focus and broad service offerings enhance your experience with IFS’s recognized leading enterprise software.
IFS’s products are known for being user friendly, modular in their design and flexible to support your business’ way of working.
Accenture is your business partner to support both in and beyond IFS ApplicationsTM implementations, and from identifying the issue to securing the outcome. Accenture increases the IFS delivery capacity in both scale and scope, and with the power to ensure the realization of your business benefits.
Together we offer applications and services that enable organizations to respond quickly to market changes, and use resources in a more agile way to achieve better business performance and competitive advantages.
Please contact firstname.lastname@example.org if you have any questions regarding the Accenture and IFS alliance.
December 6, 2016
Accenture’s Workforce Management Center of Excellence in Lisbon strengthens their delivery capacity in Field Management. The center of 60+ skilled Workforce Management consultants also includes trained and certified consultants in IFS Field Service Management software. The Lisbon center specializes in end-to-end implementations of Workforce Management suites—from scoping to rollout and change management, and have deployed major successful recognized cases of field services. Extending our delivery capability with IFS FSM enables us to continue securing our clients’ value realization of their Field Service Management.
IFS Field Service Management helps you streamline your entire field service business by automating many of the manual activities that weigh your team down today. IFS Field Service Management integrates and empowers all facets of your service delivery operation with a comprehensive set of automation, management, reporting and tracking capabilities. IFS is recognized as a leader in Gartner’s 2016 Field Service Management Magic Quadrant.
Accenture helps your business to leverage IFS Applications™ with end-to-end IFS Services. You will experience benefits such as best practice ERP implementation and application management, analytics, transformations from on-premises to cloud, and leverage IoT, digital and mobility. Accenture will also be your business partner to support and help your organization to stay agile during and beyond system implementations.
Systembolaget is a Swedish, government-owned monopoly retailer of alcoholic beverages. It operates around 430 fully owned stores and 500 agents, has more than 5,000 employees, over 700 suppliers and sells around 15,000 articles. The company turnover is 26bn SEK (~3bn USD). Accenture has delivered a broad range of services to Systembolaget for more than 10 years, primarily in the areas of web and BI/analytics. Systembolaget has had IFS as an ERP solution for more than 10 years.
BUSINESS OBJECTIVES, CHALLENGES AND DRIVERS
Systembolaget needs to upgrade their IFS ERP-solution. They are upgrading directly from IFS 7.5 to IFS 9. The upgraded solution is to go live in autumn of 2016. Together with the upgrade, Systembolaget has identified a number of business improvement initiatives, grouped in three functional projects as part of one transformation program–MAS. As part of the MAS program, Systembolaget aims to remove over 200 customizations but are also reviewing and renewing the IFS maintenance function. The overall business objectives are to reduce overall TCO for IFS and reduce the technical risks related to an old platform. In addition, the different functional initiatives all have separate business cases.
HOW ACCENTURE AND IFS ARE HELPING
The program is delivered as a three-way cooperation between Systembolaget, IFS and Accenture, who all perform roles in the joint program according to their respective strengths. Systembolaget leads the program management, process and requirements, and change management functions. Accenture supports program management, leads project management, test management, conversion and deployment, while IFS leads technical development and upgrades, functional and technical design, and technical/solution architecture. Resources from all three parties perform roles in most functions.
In the first release, Accenture and IFS are delivering services side-by-side, with responsibility split according to the above roles. In the second release, Accenture is in the lead with IFS primarily as support. The program is delivered both locally and offshore: The IFS delivery center in Sri Lanka and Accenture IFS Center of Excellence in Hyderabad.
Systembolaget chose Accenture as its partner alongside IFS in the program delivery to not only put together a joint, high-performance project team, but also to benefit from Accenture’s program delivery experience and methodology (ADM). Systembolaget’s objectives for targeting partner-delivery in IFS maintenance are to benefit from a partnership with substantial industry experience and a flexible offshore model to minimize TCO. One additional objective was to enable future competitive tendering.