Job Description

Job Summary

Mobility is a service delivery function within Accenture which provides end-to-end support to our employees traveling or transferring on any cross-border travel/assignment. A Client Service Team Analyst within Mobility is responsible for providing immigration service and advice to employees’ requests, ensuring Turnaround Time & Quality of service, maintaining and updating all Accenture systems in time as instructed. Creating and maintaining strong relationships with customers and other related teams.

Key Responsibilities

Value Creator

  • Assist with supervisor and team lead on internal project/initiatives as requested
  • Increase customers’ satisfaction on the delivery of service
  • Provide knowledge and special skills sharing within team

Business Operator

  • Understand global as well as local relocation & transfer policies & assist resources in understanding the policies
  • Set up a new international assignment in host location & assist resources
  • Hands on working on PMG tool to record pre assignment to post assignment activities
  • Prepare various documents for VISA processing, foreign assignments etc. as required
  • Coordinate with immigration vendor wherever required
  • Assist with related special projects and various operational tasks as needed
  • Prepare ad-hoc analysis and reports as requested
  • Develop knowledge and understanding of performance metrics and strive to meet and exceed them

People Developer

  • Participate in the knowledge exchange and service review
  • Develop understanding of the internal systems and Accenture's global policies as applicable to international assignments and permanent transfers
  • Improvement on business writing and interpersonal skill, develop ability to effectively communicate with customer and other teams
  • Contribute to a positive work environment

Key Relationships


  • Mobility Service Delivery Teams
  • HR, T&E Teams
  • Immigration Vendors



Qualifications and Experience


  • University degree or equivalent higher education qualification (preferably in English, HR or Business related disciplines)

Professional Qualifications

  • Customer-oriented
  • Good team player
  • Strong problem-solving skills
  • Stakeholder management skills
  • Work Planning and Management Skills
  • Strong verbal and written Japanese communication skills
  • Basic English skill
  • Able to deal with high stress situations
  • Knowledge of visa and immigration application processes

Work Experience

  • At least 2-year experience in immigration, customer services, shared service, HR or relevant fields
  • Multi-National Corporation experiences preferred
  • Oversea study& work experience preferred

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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