Job Description

Support the delivery of Accenture’s Corporate Card Program & occasional Corporate Travel Operational Administration tasks.  Provide these services by operating in an agile, innovative, & truly human way, reflecting a customer-centric & operationally effective approach.  This includes consistently delivering exceptional customer service by fostering an environment of hospitality for our internal customers and colleagues

The scope of the role broadly includes customer service, compliance & risk management tasks and reporting.  Examples of these responsibilities are:

Card Limit Exception Process

  • manage requests from corporate cardholders to increase their corporate card limits;
  • tracking the requests
  • periodic auditing
  • reporting & analysis

Program Administrator Management

  • manage end to end process of the global PA’s; adding/removing
  • periodic auditing
  • reporting & analysis

Card Applications & cancellations

  • card cancellations
  • new card applications (applicable for few countries)
  • periodic auditing
  • reporting & analysis

Risk Management

  • dunning activities & working with corporate card supplier team
  • reporting & analysis
  • program audits
    • personal spend
    • high spend
    • zero spend
    • cash spend
    • duplication of cards (host/home country)

Corporate Card Queries

  • Respond to cardholder queries
  • manage & prioritize responses
  • escalate where necessary
  • reporting & analysis

Business Travel Accounts

  • reconcile business travel accounts with corporate travel agency statements
  • inform Finance Teams to make payment
  • escalate where necessary
  • reporting & analysis

V&A

  • new account openings

Ad-hoc reports

  • reporting for the corporate card program

Support for project/transition/initiatives

  •  as & when requested.

Program Escalations

  • Raise issues to global team as & when required

#LI-RC1



Qualifications

Qualifications and Experiences

  • University degree or equivalent higher education qualification (preferably in English, HR or Business-related disciplines) 
  • Ideally, at least 2-3 years’ experiences in customer service, CRM, BPO or shared service.
  • Multi-National Corporation experiences preferred.
  • Strong verbal & written Japanese communication skills, good English verbal & written communication skills
  • Customer-oriented.
  • Good analytical skills.
  • Good organization skills.
  • Professional, proactive, & conscientious.
  • Team player.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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