Job Description

 1. 作为KA CSM是作为在售后环境中客户的主要触点,负责主动与公司内部的任何其他跨职能团队或组织进行协调,协同各团队一起,支持客户成功 2. 负责制定关键客户成功计划,参与客户售前阶段关键节点,传递客户成功价值理念,了解方案规划,陪伴客户从业务角度解决痛点 3、通过对负责的关键客户进行深入的业务洞察和方案提炼,结合业务痛点分析,每半年输出一份具备落地性的优化建议书,帮助更多企业实现数字化转型,同时帮助产品基于方案持续迭代演进 4 . 担任过零售奢侈品、流程制造或食品化工等重大信息化、数字化项目项目经理或主架构师,管理咨询顾问背景优先 5. 良好的customer facing的能力及项目管理能力,包括与客户成立组织架构、资源协调、设定里程碑、按时交付任务成果,一般要求工作基础在10年以上,有良好的客户高层对话的能力,具备主动学习,快速学习(快速学习产品和方案),有主动销售意识(续费率、Upsell) 6. 具备中英双语能力优先
 



Qualifications


1、 针对KA客户和重大项目,负责交付项目中客户满意度或客户健康度指标,对影响项目交付结果、客户满意度的风险进行预警 2、 对位国家经理及行业SA,最大化实现KA长期客户价值持续增长 3、 作为客户(VOC)的代言人,与内部团队一起识别和分享与客户相关的技术能力、阻碍因素和反馈,并利用相关工具回应反馈提升内部产品及方案能力 4、 对云客户续费率,存量客户产品新购;混合云upsell、客户美誉度负责

Locations

Beijing,Shanghai

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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