Job Description

工作描述:
• 通过服务热线电话和email与客户,销售支持,国家平台及供应链沟通,提供支持。
• 负责接收和审核订单需求并及时准确的录入系统。审核电子订单相关的问题。
• 与销售支持及供应链经理沟通,在截单时间前,确认当天发货订单,生成发货单,并及时发送订单清单到工厂。
• 处理并确保所有退货请求符合退货政策,确认审批及支持文档齐全后在系统中录入订单。
• 定期生成销售报告,及时发送到相关部门及上传到政府网站。
•如遇系统问题,及时联系IT。
• 定期书写及更新流程指导书,确保操作流程全部记录在指导书中。
• 按照规定执行流程控制(ICS、ICM、BPC)。
 



Qualifications

任职要求:         
• 韩语听书读写流利,英语可读写。
• 1-2年BPO行业工作经验,客户服务或订单管理流程经验优先。
• 客户服务意识强,根据客户需求,提供解决方案。
• 良好的沟通与协作能力。
• 有ERP系统使用经验,SAP优先。
• 熟练使用Office办公软件

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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