Job Description

Job Summary

This role is responsible for the assembly and distribution of communications from AAPAC customers. Messages are created in an internal tool that allows designing all communications (Rich-text, Action, Notification, Image email and Article pages) based on customers’ needs. This role will follow a standard process where customers submit their requests in a SharePoint and complete a form that covers all the information needed to create a memo. Once this request is completed, this role starts working in the message tool and sends a verification or test to the clients for review & approval. When the memo is finally approved by the clients, it is to be sent to the audience provided by clients.

Key Responsibilities

  • Create communications
  • Ensure delivery of communications using the tool
  • Monitor the communications based on customer needs
  • Respond to customer´s needs in a timely manner, within 24 hours
  • Ensure great interaction with customers through different channels of communication
  • Ability to anticipate customer requirements and advise a proper message channel
  • Good interpersonal skills
  • Contribute to the resolution of doubts about communications process
  • Attend global meetings to address issues, share experiences & provide updates, etc.
  • Resolve issues during the process of sending communications
  • Online request form, i.e. SharePoint maintenance
  • Basic proofreading on the to-be-released memo
  • Provide mailer release analysis report based on client’s request

Knowledge and Skills Required

  • Good team player
  • Excellent English language skills
  • Good written and verbal communication skills. Should be able to write and comprehend emails and instructions
  • Cross-region collaboration
  • Intermediate knowledge of Excel and formatting data in Excel                  
  • Ability to send out general emails requesting information if that is not provided
  • Good at following instructions and following processes as laid down     
  • Flexibility to work occasionally from home to attend Global meetings 

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Qualifications

Relationships

  • Reports to:                             Global PCD Team lead 
  • External Relationships:          Stakeholders from Global People Communications Delivery                    Team, BA, India and Manila PCD team; Accenture mailer requestors in AAPAC

Qualifications

Education:       Bachelor’s degree, university degree or equivalent

Language:        Proficient spoken and written English

Applications:   Microsoft Office Suite (especially Outlook, Word, Excel), Accenture Mailer Tool

Experience:      1~2 years working experience in communication

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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