Your role includes
some or all of the following key responsibilities. You should review these in
conjunction with career level guidelines to gain a clear understanding of the
expectations for your role.
Overall:
·
Under supervision, complete a wide range of Workplace Solutions
customer services activities such as workspace set-up, A/V support, catering,
document services, switchboard, reception, floor operations support, space
utilization management or other location services.
·
May process space reservation requests (assign and confirm space,
catering and equipment) and ensure optimal workspace occupancy.
·
May set up, maintain and/or provide support for workspace/meeting
rooms including catering and audio/visual equipment.
·
May provide audio-visual support/troubleshooting prior to and
during meetings and events as needed.
·
May stock and maintain appearance of general use areas (e.g., copy
room, coffee/vending area, etc.).
·
May provide basic technical support for standard office equipment
(e.g., copiers and printers). May provide support related to on-site catering.
·
May manage operations of communication center/switchboard on a
daily basis.
·
May greet/direct employees and visitors, issue visitor access
cards, answer general inquires, assist in resolving issues/concerns or direct
them to the appropriate resource.
·
May assist with customer retrieval, return and/or destruction of
documents, according to archival guidelines.
·
May act as a point of contact for external providers (e.g.,
cleaning contractors).
·
May receive, review and allocate Workplace Solutions invoices for
the location and/or supplier, including resolving billing issues with vendor
and escalating issues as needed, and may serve as point of contact for managing
the Workplace Solutions invoices for the location.
·
May contribute to the preparation of daily, weekly, and monthly
reports.
·
May perform administrative duties according to location
guidelines.
·
Collect, compile and
analyze space capacity management data. Prepare statistical and narrative
program reports
·
Support the space
capacity management daily operations
·
Implements or assists
with implementing local procedures that comply with global standards and
guidelines; assists with implementation of new global processes and/or
procedures
·
Promotes Records Management best practices and provides support
for Client Teams and Corporate Functions for their Records Management
procedures
·
Identify and/or escalate potential issues or concerns regarding
the management of records to local leadership or global Records and Information
Management as appropriate; provide feedback to Records and Information
Management Supervisor/ Team Lead and help develop solutions
·
May serve as key contact
with offsite storage vendor(s) for secure transaction processing
·
May monitor offsite
storage SLAs for compliance to contract and Accenture policies on security,
retention and confidentiality (AP123, AP1413)
·
Develop and manage contract relationships with external service
providers (negotiate and manage contracts, review performance against strategy
and budget).
·
May execute/oversee the energy utilization and activities to
reduce energy consumption and the collection and disposal of waste materials in
accordance with Accenture and local policy.
·
May conduct quality
assurance checks to ensure service standards are being met.
·
May support the day to day management of a Workplace Solutions
commodity, including maintaining key relationships with suppliers and other
industry professionals, influencing compliance of the overall commodity
strategy and maintaining commodity content on Accenture applications and other
communications.
Nothing in this job
description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time
Relationships:
Reports
to: Workplace location lead.
Knowledge and Skill Requirements:
l Strong customer service
skills.
l Negotiation and providing alternative approaches
l Good verbal and written communications skills both in English and
in Chinese
l Previous experience in using a computer, knowledge of Word and
Excel applications.
l Strong interpersonal and communication skills.
l Self-starter
and ability to work independently.
l Positive
attitude and professional appearance
