Job Description

Job Summary:

Execute the services in their area(s) of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support, asset mgmt, engineering, building & maintenance, cleaning, mail delivery, logistics &/or storage services. Independently carry out routine tasks according to guidelines and/or under supervision. Work with client engagement teams and internal corporate functions to maintain, manage, store, retrieve, and dispose of Accenture's records.

Talent Segment: Workplace Management & Solutions

Key Responsibilities: 




Qualifications

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

 

Overall:

·         Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.

·         May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy.

·         May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.

·         May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

·         May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).

·         May provide basic technical support for standard office equipment (e.g., copiers and printers). May provide support related to on-site catering.

·         May manage operations of communication center/switchboard on a daily basis.

·         May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.

·         May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

·         May act as a point of contact for external providers (e.g., cleaning contractors).

·         May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.

·         May contribute to the preparation of daily, weekly, and monthly reports.

·         May perform administrative duties according to location guidelines.

·         Collect, compile and analyze space capacity management data. Prepare statistical and narrative program reports

·         Support the space capacity management daily operations

·         Implements or assists with implementing local procedures that comply with global standards and guidelines; assists with implementation of new global processes and/or procedures

·         Promotes Records Management best practices and provides support for Client Teams and Corporate Functions for their Records Management procedures

·         Identify and/or escalate potential issues or concerns regarding the management of records to local leadership or global Records and Information Management as appropriate; provide feedback to Records and Information Management Supervisor/ Team Lead and help develop solutions

·         May serve as key contact with offsite storage vendor(s) for secure transaction processing

·         May monitor offsite storage SLAs for compliance to contract and Accenture policies on security, retention and confidentiality (AP123, AP1413)

·         Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

·         May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.

·         May conduct quality assurance checks to ensure service standards are being met.

·         May support the day to day management of a Workplace Solutions commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

 

Relationships: 

 

Reports to:  Workplace location lead.

 

Knowledge and Skill Requirements:

l  Strong customer service skills.

l  Negotiation and providing alternative approaches

l  Good verbal and written communications skills both in English and in Chinese

l  Previous experience in using a computer, knowledge of Word and Excel applications.

l  Strong interpersonal and communication skills.

l  Self-starter and ability to work independently.

l  Positive attitude and professional appearance


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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