Job Description

S&C Business Operations Manager

Work cooperatively to enable the execution of the S&C Strategic and Operational Agenda to enable our MU Business Strategy. Engage key senior stakeholders as a trusted business partner and support them to monitor and report progress. Highly confidential role requiring discretion and trust.

Key Responsibilities


Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.


        Business Operations Activities

·       Across multiple projects performs business operations activities (e.g. reporting & tracking, demand/supply, managing risk/issues, creating workplans, liaising with multiple teams…) across multiple Services Areas

§  Strategic Enablement

§  Business Enablement

§  Growth & Profitability Improvement

§  Business Process Design and Improvement

§  Program Management

§  Reporting and Analysis

§  Business Control and Compliance

Operational and Financial Management

·       Forecast and track the portfolio of projects and functions

·       Design appropriate management reports/scorecards that articulate financial results and highlight inefficiencies

·       Develop and improve standardized operational processes

·       Drive and implement continuous improvement and optimization programs for operational processes

·       Identify and work with S&C Leadership on management of the sales opportunity/new business process and client listings across MU China

·       Manage critical program dependencies, across growth platforms

·       Progress Monitoring and Reporting

·       Supervise and manage the program plan, track progress, cascade updates and changes to the organization

·       Monitor the achievement of the program against the mission, vision and goals and align with business and operational objectives and report on progress

·       Project, Delivery and Operations Planning

·       Ensure delivery/products and operations programs and related work teams have a clear strategy and approaches in place that link to the overall program or account blueprint

·       Establish the mission, vision and goals to align with business and operational objectives

·       Ensure that business operations and related work teams have clear strategies and approaches in place that link to the overall program

·       Manage resources dedicated to Business Operations environment, where applicable

·       Help identify leadership roles and ensure succession plans are in place for each key role

·       Ensure appropriate communications plans are in place at the program level



        Risk and Issue Management

·       Manage Business Operations related risks and mitigation

·       Address concerns escalated by the management team

·       Resolve issues escalated by the management team and escalate unresolved issues

·       Contain and resolve issues within the program that do not require sponsor attention

        Business Operator

·       Able to handle confidential information and able to react promptly in a fluid environment

·       Develop alignment approach of program and project plans and objectives

·       Develop issues and risk evaluation process

·       Ensure high quality work products and processes, take on a project and bring together information from other groups

·       Handle the schedule of information flows and execution of a workplan

·       Ability to work with people from around the world

·       Manage reporting and metrics of project/program progression

·       Familiar with digital Management tools: MME, MMP, MMS, MMB…

        People Developer

·       Collaborate with others to share expertise internally and externally through training and mentoring others, participation in communities of practice and external conferences, etc.

·       Contribute to a positive work environment and promote teamwork; support/lead efforts to increase employee engagement

Operational Excellence

P3 - Advanced


P3 - Advanced


MMX Suite

P3 – Advanced

P3 - Advanced





All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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