Job Description

Job Summary

Global Mobility is a service delivery function within Accenture which provides end-to-end support to our employees traveling or transferring on any cross-border travel/assignment. A CST Senior Analyst within Global Mobility is responsible for providing immigration service and advice to employees’ requests, ensuring Turnaround Time & Quality of service, maintaining and updating all Accenture systems in time as instructed. Creating and maintaining strong relationships with customers and other related teams.

 

Key Responsibilities

Value Creator

  • Assist with supervisor on internal project/initiatives as requested

·       Increase customers’ satisfaction on the delivery of service

·       Provide knowledge and special skills sharing within team

 

Business Operator

·       Understand global as well as local relocation & transfer policies & assist resources in understanding the policies

·       Prepare various documents for VISA processing, foreign assignments etc. as required

·       Coordinate with immigration vendor wherever required

·       Assist with related special projects and various operational tasks as needed

·       Prepare ad-hoc analysis and reports as requested

·       Develop knowledge and understanding of performance metrics and strive to meet and exceed them

  • Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
  • Requires understanding of the strategic direction set by senior management as it relates to team goals.
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

People Developer

  • Participate in the knowledge exchange and service review

·       Develop understanding of the internal systems and Accenture's global policies as applicable to international assignments and permanent transfers

·       Improvement on business writing and interpersonal skill, develop ability to effectively communicate with customer and other teams

·       Make sure individuals have the tools and resources needed to do their work

·       Contribute to a positive work environment

 

Key Relationships

Interaction

  • GM Service Delivery Teams
  • HR, T&E Teams
  • Immigration Vendors


Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Qualifications and Experience

Education

  • University degree or equivalent higher education qualification (preferably in English, HR or Business related disciplines)

Professional Qualifications

  • Customer-oriented
  • Strong problem solving skills
  • Stakeholder management skills
  • Work Planning and Management Skills
  • Strong verbal and written English communication skills
  • Excellent writing and reading skills in English
  • Able to deal with high stress situations
  • Knowledge of visa and immigration application processes

 

Work Experience

  • At least 5 years’ experience in immigration, customer services, shared service, HR or relevant fields
  • Multi National Corporation experiences preferred
  • Oversea study& work experience preferred

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All