Job Description

Job Summary


Global Mobility is a service delivery function within Accenture which provides end-to-end support to our employees traveling or transferring on any cross-border travel/assignment. As a Travel Management Analyst, you will be involved in various travel support, reporting, compliance related tasks for the NON-APAC region, administrating travel programs, providing internal group travel services and point of contact services. The role will also be the day to day contact for travel related queries with a focus on EMEA region where English speaking and writing capability are essential.



Key Responsibilities


·       Research and maintain regional and local travel information database.

·       Conduct monthly reconciliation of travel agency accounts and follows up with action items.

·       Assist with preparation of regular reports to analyze employee expenditure and industry spending

related to travel service.

·       Interpret and enforce Travel Policy and related procedures.

·       Be a key contact point for EMEA Travel service team, answer general queries related to EMEA travel service.

·       Escalate issues to Tier 2 support that cannot be resolved by Tier 1, discuss further for resolutions and possible workarounds.

·       Manage and prioritize responses based upon business impact.

·       Prepare ad-hoc analysis and reports.

·       Increase client satisfaction on the delivery of business travel service.

·       Assist with supervisor and team lead on internal project/initiatives as requested.

·       Develop ability to effectively communicate with customer and other teams







·       Reports to:                           AEE China Travel Management Non-APAC Team Lead

·       Supervises:                          N/A

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Qualifications and Experiences



·       University degree or equivalent higher education qualification (preferably in English, HR or Business-related disciplines)

Work Experience


·       At least 2-3 years’ experiences in customer service, CRM, BPO or share service.

·       Multi National Corporation experiences preferred.


Professional Skills

  • Customer-oriented.
  • Strong verbal and written English communication skills.
  • Strong problem-solving skills

·       Professional, proactive and conscientious.

  • Strong analytical skills.
  • Good team player.
  • Good organization skills.

·       Working Hours: 12:00 pm – 9:00 pm (weekdays), can provide shift supports during China holidays.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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