Job Location: Dalian
Regional Description: China
Job Number: 00688286 00688286_en
The Help Desk Operator independently manages high volume requests for Workplace Management & Solutions operational support. The Help Desk Operator ensures that requests are qualified, routed to the appropriate local operations team and monitored to completion in the appropriate time frame based on agreed Service Level Agreements.
The scope may include a wide range of Workplace Management & Solutions services and/or activities including routine and non-routine tasks to be independently completed according to Accenture guidelines and/or under supervision of a more experienced professional or supervisor. The Help Desk Operator makes routine and/or non-routine decisions which impacts own work and/or work of others. He/she may interact frequently with customers / clients in various offices within Greater China to maintain and strengthen relationships and to ensure work/deliverables meet expectations. He/she may assist each customer by providing individualized service, accurate information, efficient service and timely follow-up.
Key Responsibilities of the Help Desk Operator
Adheres to Accenture policies on security with regards to usage of Accenture assets such as IT equipment, information assets etc.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reports to: Help Desk Lead
· At least 2 years experience in Multi National Corporation
Start your search here: Enter job title, skill, experience level or city
Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.