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Location Services Analyst

Job Location: Shenzhen

Regional Description: China

Job Number: 00685596

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- Job description

Job Summary: 

The AWS Generalist independently completes all the services in his/her area(s) of responsibility (refer to the “Services Provided” section of the Job Description Catalogue for a complete list of services). 

 

The scope of the job may include a wide range of AWS services and/or activities including routine and non routine tasks to be independently completed according to office guidelines and/or under supervision of a more experienced professional or supervisor.   The AWS Generalist makes routine and/or non-routine decisions which impacts own work and/or work of others.   The AWS Generalist may interact frequently with customers / clients to maintain and strengthen relationships and to ensure work/deliverables meet expectations.  He/she may assist each customer by providing individualized service, accurate information, efficient service and timely follow-up.  

 

Also, the AWS Generalist will be the first point of contact for responding to incoming location calls and greeting / assisting employees and visitors.

 

Key Responsibilities: 

  • Independently complete a full range of AWS services such as workspace set-up, A/V support, facility maintenance, mail services, etc.
  • May act as the point of contact for various AWS tools/databases and related training.
  • May act as a point of contact for the landlord or external providers and manage regular contract relationship.
  • May be involved in actions related to programs or projects.
  • May perform administrative duties according to location guidelines.
  • May carry out instructions for security, fire, health and safety and maintain records.
  • May be single point of contact for AWS in a specific location.
  • Directing customer inquiries to the appropriate resource
  • Providing general information regarding restaurants, directions, taxi service and other
  • Processing workspace and conference space requests via phone or on-line database
  • Ensuring optimal workspace occupancy
  • Coordinating movement of conference space and workstations to effectively manage space inventory on a daily basis
  • Creating, analyzing, editing and distributing daily, weekly, and monthly reports
  • Performing administrative duties
  • Issuing building/office access cards to visitors

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


Relationships: 

 

Reports to:                    Various AWS Executives or AWS Supervisor or a position to be determined by geography.                                   

Supervises:                   N/A

External Relationships:  Will have working relationships with third party service providers as representative of Accenture.

 

Qualifications:

 

Education:                    To be determined by geography.

Work Experience:          3 years experience in Office Services.

Work Requirements:      Requires thorough knowledge of policies, procedure and structure of area(s) of responsibility. Requires the use of initiative and independent judgment.

 

Knowledge and Skill Requirements:

  • Strong customer service skills.
  • Previous experience in using a computer, knowledge of Word and Excel applications.
  • Strong interpersonal and communication skills.
  • Self starter and ability to work independently.
  • Positive attitude and professional appearance.

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