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AEE Dalian Accenture Direct Mailer Service Analyst (1 year contractor) - Level 11

Job Location: Dalian

Regional Description: China

Job Number: 00669987


- Job description

Job Summary
This role is responsible for the assembly and distribution of communications from AAPAC (excluding Philippines) requestors. Message are created in an internal tool that allows designing all communications (Rich-text, Action, Notification, image email and site pages) based on customers’ needs. This role will follow a process where clients submit their request in a request SharePoint and complete a form that covers all the information needed to create a memo. Once this request is completed, this role starts working in the message tool and sends a verification or test to the clients for review & approval. When the memo is finally approved by the clients, it is to be sent to the audience provided by clients.
Key Responsibilities
  • Create communications
  • Ensure delivery of communications using the tool
  • Monitor the communications based on customer needs
  • Respond to customer´s needs in a timely manner, within 24 hours
  • Ensure great interaction with customers through different channels of communication
  • Ability to anticipate customer requirements and advise a proper message channel
  • Good interpersonal skills
  • Contribute to the resolution of doubts about communications process
  • Attend global meeting to address issues, share experiences & provide updates, etc.
  • Resolve issues during the process of sending communications
  • Online request form, i.e. SharePoint maintenance
  • Basic proof reading on the to-be-released memo
  • Provide mailer release analysis report based on client’s request
Knowledge and Skills Required
  • Excellent English language skills
  • Good written and verbal communication skills. Should be able to write and comprehend emails and instructions
  • Intermediate knowledge of Excel and formatting data in Excel                  
  • Ability to sit through and filter right data to churn out and maintain reports as required
  • Ability to send out general emails requesting information if that is not provided
  • Ability to ensure that all required information is filled in properly every time the spreadsheet or Share Point is to be updated
  • Good at following instructions and following processes as laid down     
  • Flexibility to work occasionally from home to attend Global meetings 
  • Good team player
  • Cross-region collaboration
  • Reports to:                             Accenture Direct Dalian Team lead 
  • External Relationships:          Stakeholders from Global Internal Communications Team, BA and Manila Mailer team; Accenture mailer requestors in AAPAC (excluding Philippines)
Education:       Bachelor’s degree, university degree or equivalent
Language:        Proficient spoken and written English
Applications:   Microsoft Office Suite (especially Outlook, Word, Excel), Accenture Mailer Tool
Experience:      1~2 years working experience in communication

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