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Accenture Direct CMT OG Database Management Senior Analyst

Job Location: Dalian

Regional Description: China

Job Number: 00662344

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- Job description

Job Summary
 
The person will primarily work with CMT marketing teams and maintain CMT OG marketing clients and campaigns information. Data collection, review, editing and analytics will be involved. In addition, this person will also be involved in gathering data via variety of sources and responsible for regular analytics and metrics reports.
Key Responsibilities are but not limited to:
 
Salesforce.com support
·        Monitor CMT OG Marketing share mailbox and respond to requests promptly
·        Make updates, additions, etc in SFDC per requests
·        Pull reports, local campaigns, etc.
 
Day-to-day administrative duties related to CMT Salesforce marketing instance which includes:
·        Analyze data requests from Geo, GP, and other non-CMT teams to confirm accuracy and provide approval as they are sent in
·        Regularly review data for dups, clean up, etc.
·        Manage MMS updates based on the audit report
·        Develop reports/dashboards and provide metrics on activity and areas for improvement
·        Create campaigns
 
Manage email campaigns
·        Work with marketing leads to load client data as needed
·        Develop email campaign record and ADR reports
·        Work with marketing leads to determine and load dynamic fields as needed
·        Develop SOW for the agency
·        Support with review/testing of the email campaign
·        Be the liaison for the marketing lead to the agency
 
Key Deliverables
·         Ensure each key contact’s mandatory fields in database are correctly populated
·         Make sure all lists or reports being generated have been crossed checked for data accuracy and fields completed before distribution
·         Ensure campaigns and recipients information is captured and updated in database in accurate and timely manners
·       Make sure all clients’ questions or queries to be replied within 24 hours
Knowledge and Skills Required
·        Strong oral and written communications skills, especially in English, work experience in proofreading will be a plus
·         Accurate data entry skills – quality over quantity
·         Strong attention to detail
·         Methodical and process orientated
·       Strong team-work mindset
·         Strong time management skills
·         Strong research skills
·         Ability to consistently meet deadlines/working to tight deadlines
·         Understanding of Accenture’s privacy regulations
·         Understanding of the typical organisation structure of companies and different tiers of government organization
·         Knowledge of CRM or marketing databases (prefer Salesforce.com), Microsoft Office Suite (especially Outlook, Word, Excel and Access) at an intermediate to advanced level
 
Relationships
·         Reports to:          Accenture Direct Dalian - OG SFDC Team Lead / Accenture Direct Dalian Team Lead 
·         External Relationships:          Accenture CMT OG marketing team
Qualifications
Education:          Bachelor’s degree, university degree or equivalent
Language:          Spoken and written business level English
Applications:      CRM or Marketing Databases (prefer Salesforce.com)
   Microsoft Office Suite (especially Outlook, Word, Excel and Access)
Experience:         Minimum of 3-5 years experience with marketing and/or databases

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