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Reception – Location Services Associate - Level 12

Job Location: Shanghai

Regional Description: China

Job Number: 00645754


- Job description

Job Summary


Execute the services in their area(s) of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision.


Key Responsibilities


Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.




·         Provide direction in matters related to facility operations and scope/quality of services

·         Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

·         Manage relations with internal leadership and stakeholders

·         Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

·         Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction

·         Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements

·         Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations

·         Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.

·         May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy.

·         May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.

·         May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

·         May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).

·         May provide basic technical support for standard office equipment (e.g., copiers and printers).

·         May provide support related to on-site catering.

·         May manage operations of communication center/switchboard on a daily basis.

·         May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.

·         May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.

·         May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

·         May act as a point of contact for external providers (e.g., cleaning contractors).

·         May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.

·         May contribute to the preparation of daily, weekly, and monthly reports.

·         May perform administrative duties according to location guidelines.

·         May carry out instructions for security, fire, health and safety and maintain records.




Reports to: Workplace Coordinator or Workplace location lead.



Knowledge and Skill Requirements


·         Strong customer service skills.

·         Previous experience using a computer.

·         Strong interpersonal and communication skills.

·         Positive attitude and professional appearance.



Ø  办公场所预定管理

Ø  电话接听与转接

Ø  门禁控制与访客接待

Ø  协助名片制作

Ø  日常办公室采购及供应商对接

Ø  办公环境维护与日常运营

Ø  其他各类行政支持



Ø  大专学历或以上, 1年或以上工作经验,有相关行政工作经验优先

Ø  英语能力良好,能进行日常交流

Ø  有耐性韧性,善于沟通协调

Ø  有责任心


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