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Accenture Direct Products OG Database Management Specialist - Level 9

Job Location: Dalian

Regional Description: China

Job Number: 00643335

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- Job description

Job Summary

 

The person will primarily work with Products (PRD) marketing teams and maintain PRD OG marketing clients and campaigns information in Manage mySales system (MMS). Data collection, review, editing and analytics will be involved. In addition, this person will also be involved in gathering data via variety of sources and responsible for regular analytics and metrics reports.

Key Responsibilities are but not limited to:

 

Salesforce.com/MMS support

·        Respond to data requests promptly

·        Make updates, additions, etc in MMS per requests

·        Pull reports, local campaigns, etc.

·        Lead data projects to ensure client data is accurate and update-to-date following global data protocol.

 

Day-to-day administrative duties related to PRD MMS marketing instance which includes:

·        Analyze data requests from Geo, GP, and other non-PRD teams to confirm accuracy and provide approval as they are sent in

·        Regularly review data for dups, clean up, etc.

·        Manage MMS updates based on the audit report

·        Develop reports/dashboards and provide metrics on activity and areas for improvement

·        Create campaigns

 

Manage email campaigns

·        Work with marketing leads to set up the campaign, determine and load dynamic fields as needed,

load client data

·        Develop SOW for the agency if necessary

·        Support with review/testing of the email campaign

·        Be the liaison for the marketing lead to the agency if necessary

 

Key Deliverables

·         Ensure each key contact’s mandatory fields in database are correctly populated

·         Make sure all lists or reports being generated have been crossed checked for data accuracy and fields completed before distribution

·         Ensure campaigns and recipients information is captured and updated in database in accurate and timely manners

·         Make sure all clients’ questions or queries to be replied within 24 hours

 

Knowledge and Skills Required

·        Strong oral and written communications skills, especially in English, work experience in proofreading will be a plus

·         Accurate data entry skills – quality over quantity

·         Strong attention to detail

·         Methodical and process orientated

·         Strong team-work mindset

·         Strong time management skills

·         Strong research skills

·         Ability to consistently meet deadlines/working to tight deadlines

·         Understanding of Accenture’s privacy regulations

·         Understanding of the typical organization structure of companies and different tiers of government organization

·         Knowledge of CRM or marketing databases (prefer Salesforce.com), Microsoft Office Suite (especially Outlook, Word, Excel and Access) at an intermediate to advanced level

 

Relationships

·         Reports to:          Accenture Direct Dalian – MMS OG Team Lead / Accenture Direct Dalian Team Lead 

·         External Relationships:          Accenture PRD OG marketing team

Qualifications

Education:          Bachelor’s degree, university degree or equivalent

Language:          Spoken and written business level English

Applications:      CRM or Marketing Databases (prefer Salesforce.com)

   Microsoft Office Suite (especially Outlook, Word, Excel and Access)

Experience:         Minimum of 3-5 years experience with marketing and/or databases

 

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