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AEE China CMT AAPAC OU Operations Support Professional (OSP) Senior Analyst - Level 10

Job Location: Dalian

Regional Description: China

Job Number: 00609212

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- Job description

Position Description:
The role is for an Operations Support Professional (OSP) Senior Analyst who will help the Operating Unit (OU) and Client Service Group (CSG) OSPs to execute our internal business processes efficiently in CMT AAPAC. Tasks will include providing sales process support to client teams, entity leadership and other internal operations teams and interfacing functional areas. The successful candidate will need to be mature, flexible and accurate, require minimal instruction on daily work tasks, have customer facing experience and the ability to handle lots of data in tight timeframes whilst working to deadlines.
 
Job Description
The role will be split into two parts:
  1. you will work primarily at the OU level helping the CMT AAPAC OU OSP, to manage the OU and support local leadership. Tasks will include pipeline management, reporting, internal team/new joiner tool and process training and process improvements. 
  2. You will act as an internal resource who can move between the CSGs, providing OSP support and coverage as and when needed. Our expectation is that the person will cover absences of <= 3 months, but we will look at this on a case by case basis where needed.
 
You will be part of the Dalian Accenture Enterprise Enablement (AEE) team, reporting to CMT AAPAC OU OSP. You will work locally with CMT AAPAC CSG OSPs, and with other AEE team members, also in Dalian, and virtually with colleagues in other countries. You will be provided with a high degree of training, advice and support during your initial 6 months with the team, and on an ongoing basis as required after that.  You will ultimately be expected to provide coverage to the assigned OSP(s) and support to the client teams and leadership. The OSP assignments will vary based on the needs of the business and can change throughout the year.
 
Key Responsibilities are to: 
  • Help CMT AAPAC OU OSP to manage the OU and support local senior leadership;
  • Provide Manage mySales (MMS) opportunity management functional process and tool support to assigned CSG; this can be for one or more CSGs depending upon workload/business need;
  • Maintain and ensure accuracy of data within the MMS tool according to established guidelines and as needed for system changes;
  • Take responsibility for agreed areas of data clean-up, pipeline updates, advance stage for approved opps, action sales bookings;
  • Help handle customer requests/security updates;
  • Prepare standard and ad hoc MMS reports for entity leadership and others as required by named CSG;
  • Provide support to the CMT OG Operations Team, participating in centrally managed tasks for one or more CSGs;
  • When trained
  • act as back up to CMT AAPAC OU OSP and assigned OSP(s) with tasks including pipeline management, New Business Management (NBM) meeting preparation, logistics, facilitation and follow up actions;
  • help train new joiners to the CMT AAPAC team and provide training to client team members as required.
  • participate in special projects and ad hoc initiatives as required.
Qualifications
Basic Qualifications
  • Degree educated or equivalent relevant studies/qualifications (business/executive administrative) preferred.
  • Bilingual in English and Japanese with strong written and oral communication skills.
  • Highly proficient in Microsoft Excel (intermediate +) and with working knowledge of other Microsoft applications (Word, PowerPoint, Internet Explorer, Outlook)
 
Skills Requirements
  • Typically has minimum of 1+ years of experience; commercial awareness and business acumen is desirable
  • Previous knowledge of Accenture/experience as an Accenture OSP would be highly desirable
  • Salesforce experience, in particular MMS Opportunity Management, would be highly desirable
  • Good communicator and team player with interpersonal skills and a “can-do” attitude; confident when dealing with all levels of staff including Managing Directors and executives
  • Proactive, accurate, with attention to detail; able to prioritize and plan own work activities as required
  • Team player with willingness to learn and help out where needed, with the ability to work under pressure and take on additional responsibility when trained
  • Willing to work a flexible schedule, including occasional evenings, national holidays (time off in lieu will be given)
  • Expectation is that successful candidate will remain in the position for at least 24 months due to complexity of role.
 
A professional at this position level within Accenture is expected to:
  • Deal with and solve increasingly complex problems which require analysis and likely interaction with peers before updating supervisors.
  • Likely have some interaction with Accenture management.
  • Require minimal instruction on daily work tasks and a moderate level of instruction on new assignments
  • Make decisions which impact own work and may impact the work of others.
  • Be individual contributor who may oversee a small work effort, project and/or team.
 
Important Considerations
When applying to an open internal position, all employees must meet the Permanent Transfers Requirements in Policy 500 - Permanent Position and Career Model Transfers. A summary of the employee requirements are listed below.  See the policy for full information.
  • Employees must meet the requirements for the position, including the minimum and/or basic qualifications and performance requirements (Consistent With or higher rating as their most recent performance rating).
  • Employees are expected to be in their current position for a minimum of 12 months before applying to a new position.
  • If considering a cross-border position, please pay particular attention to the visa and/or work permit requirements.  In most cases, employees must already possess the appropriate work authorization for the country where the position is located.
  • Employees participating in a group program for temporary international transfers, including those in the Global Careers Program (GCP), who are interested in applying to a posted internal position outside of their home location, need to comply with Policy 750 - International Temporary Transfers for Groups.
  • Employees applying concurrently for more than one position must make the recruiter aware of the other applications during their first interview.
 
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time to this job. Accenture is an equal opportunities employer. 

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