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Workplace Geographic Unit Business Operations Senior Manager

Job Location: Beijing, Dalian, Shanghai

Regional Description: China

Job Number: 00568411


- Job description

Accountable for the delivery of all workplace business operations within their Geographic Unit. Implements Workplace strategic direction and vision for their Geographic Unit. Manage respective team(s) and have fiscal responsibility for the Workplace operating and capital budgets for their Geographic Unit. Ensure all Workplace business operations meet or exceed business and customer service level requirements within the corporate standards.
Key Responsibility
Set strategic direction and vision for Workplace Solutions across all Accenture business entities globally or for a geographical unit
  • Define performance metrics and monitor performance against the strategy for different groups and revise/update strategies as appropriate
  • Identify and analyze trends of concepts/technologies impacting the Workplace Solutions capabilities and specialties
  • Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
  • Set and enforce policies and service standards, ensuring appropriate corporate control and local business relevance
  • Ensure the delivery of services is in line with predefined standards.
  • Review strategic service model options as appropriate
  • Establish and oversee the Workplace Solutions operating and capital budgets, including monthly variance analysis, annual/quarterly forecasting and long-term planning
  • Direct and manage Accenture's real estate portfolio across all Accenture business entities
  • Oversee Accenture's Workplace Solutions operations across all Accenture business entities
  • Define strategic outsourcing decisions and manage top management relationships with external service providers
  • Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions
  • Lead the relationship management between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities
  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including succession planning and people development strategy)
  • Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management
Develop and Execute the Strategy
  • Set overall workplace strategic direction and vision for a Geographic Unit, and set goals and standards for services for an innovative digital workforce and in a digital workplace environment, including real estate, life safety, environmental management, executive support services, customer services activities such as audio-visual support, catering services, document services, switchboard services, reception services, floor support services, space utilization management, as well as facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services.
  • Represent Workplace with other functional leadership (all Accenture businesses, CIO, Finance, Real Estate, CIO, HR, Legal, etc.)
  • Direct and manage the real estate portfolio for the Geographic Unit to optimize space utilization and effectiveness across corporate, client delivery and acquisition offices
  • Establish and deliver to the operating and capital budget for all Workplace in the country or region (across all business units and customer groups)
Develop Key Relationships
  • Build and manage relationships with key executives at external service provider organizations and leverage those to define and execute strategic outsourcing decisions. This includes leading contract negotiations and reviewing performance against strategy and budgets
  • Drive internal and external customer satisfaction and work closely with key leaders (global/regional/local) to measure and increase satisfaction; maintain open and proactive communication with all levels of management
Drive Performance & Delivery Excellence
  • Ensure the delivery of services is in line with predefined standards. This may involve periodically reviewing the strategic service model and adapting to the changing needs of our all Accenture businesses and increasingly mobile workforce
  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including training strategy)
  • Ensure integrity of all key human resource processes including career and talent development, diversity, salary reviews, recruitment and performance achievement
  • May help identify and analyze trends of concepts and technologies impacting workplace areas, including our environmental priorities; partnering with CIO to develop and execute a forward-thinking strategy in the experience, service, operations, and technology in our offices.
  • Direct and manage the related life safety and security of our offices and people associated with those offices, including emergency management, asset protection and information security.
Manage People and People Development
  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including training strategy)
  • Manage and ensure consistent application of human resource processes, including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules.
Manage Solution Delivery
  • Drive optimization of delivery of standard solutions within area(s) of expertise
  • Lead solution delivery strategy and execution across all locations where the services are provided (including all Accenture businesses, Technology/Operations delivery centers, client project locations, etc.)
  • Ensure the feasibility of the standard solutions and delivery of the same by leveraging Accenture's full capabilities
  • May analyze and manage performance of third party vendors/contractors or departments to delivery service/process requirements and when required identify and facilitate performance improvement
Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.) 
  • Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
  • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.
  • Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.
Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability 
  • Latitude in decision-making and determination of objectives and approaches to critical assignments
Impact or Decision Impact
Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk 
  • Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility
Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program 
  • Manages large teams and/or work efforts at a client or within Accenture

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