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AEE Dalian Business Travel Services Senior Analyst - Level 10

Job Location: Dalian

Regional Description: China

Job Number: 00547138

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- Job description

Job Summary:
The Business Travel Services Analyst is responsible for APAC Amex program administrations, answering employee queries, review Amex application/cancelation/limit adjustment requests, Amex card audit, cooperating with Amex account manager in Amex delinquency work, support/back up Amex program lead & ad-hoc work requirements.
Key Responsibilities:
§ Review Amex card application documents.
§ Cancellation of unneeded cards.
§ Amex cardholder audits.
§ Amex zero spender audits.
§ Amex credit limit adjustments.
§ Customer services, answering Amex related queries from employees
§ Amex delinquency/dunning process
§ Lead new Amex process transition
§ Support and back up Amex program lead in Amex administrations
§ Ad-hoc works
RelationshipsAEE Dalian Business Travel Services Specialist
 
Qualifications:       
  • Understanding of Accenture office operations, business support organization, services and processes 
  • Strong organizational, administrative and interpersonal skills; Creativity, strong oral, written, interpersonal and communication skills; Strong customer service focused; Ability to manage own workload and adjust priorities to work efficiently and meet deadlines. 
  • Strong oral and written English skills.
  • Understanding of Business travel operation is preferred.  

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