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Receptionist (2-year contractor)

Job Location: Beijing

Regional Description: China

Job Number: 00535107

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- Job description

Job Summary
 
Execute the services in their area(s) of responsibility under supervision for a small to moderate size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision.
 
Key Responsibilities
  • Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
  • May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
  • Manage operations of communication center/switchboard on a daily basis
  • May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location
  • May perform administrative duties according to location guidelines.
  • May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (50% or more of their time.)
  • May develop and implement space capacity management tracking and reporting
  • May develop or assist with the development and implementation of policies and procedures, to ensure efficient implementation and execution of space capacity management programs
  • Collect, compile and analyze space capacity data. Prepare statistical and narrative program reports
  • Support the space capacity management daily operations
  • Support communication and change management plans as appropriate, to successfully introduce, implement and sustain changes in space capacity management programs
  • Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations
  • Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements
  • Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

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