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AEE Dalian People Mobility Immigration Japan Team Analyst - Level 11

Job Location: Dalian

Regional Description: China

Job Number: 00523890

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- Job description

Job Summary
 
People Mobility is a service delivery function within Accenture which provides end-to-end support to our employees traveling or transferring on any cross-border travel/assignment. An Immigration Analyst within People Mobility is responsible for providing immigration service and advice to employees’ requests, ensuring Turnaround Time & Quality of service, maintaining and updating all Accenture systems in time as instructed. Creating and maintaining strong relationships with customers and other related teams.
 
Key Responsibilities
 
Value Creator 
  • Assist with supervisor and team lead on internal project/initiatives as requested
  • Increase customers’ satisfaction on the delivery of service
  • Provide knowledge and special skills sharing within team
Business Operator
  • Understand global as well as local relocation & transfer policies & assist resources in understanding the policies
  • Set up a new international assignment in host location & assist resources
  • Hands on working on RMSC tool to record pre assignment to post assignment activities
  • Prepare various documents for VISA processing, foreign assignments etc. as required
  • Coordinate with immigration vendor wherever required
  • Assist with related special projects and various operational tasks as needed
  • Prepare ad-hoc analysis and reports as requested
  • Develop knowledge and understanding of performance metrics and strive to meet and exceed them
People Developer
  • Participate in the knowledge exchange and service review
  • Develop understanding of the internal systems and Accenture's global policies as applicable to international assignments and permanent transfers
  • Improvement on business writing and interpersonal skill, develop ability to effectively communicate with customer and other teams
  • Contribute to a positive work environment
Key Relationships
 
Interaction
  • PM Service Delivery Teams
  • AEE HR, T&E Teams
  • Immigration Vendors
Qualifications and Experience
 
Education
  • University degree or equivalent higher education qualification(preferably in English, HR or Business related disciplines)
Professional Qualifications
  • Customer-oriented
  • Good team player
  • Strong problem solving skills
  • Good organization skills
  • Strong verbal and written Japanese communication skills
  • Excellent writing and reading skills in English
  • Able to deal with high stress situations
  • Knowledge of visa and immigration application processes
Work Experience
  • At least 2 year experience in immigration, customer services, shared service, HR or relevant fields
  • Multi National Corporation experiences preferred

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