Come up to speed with customers by delivering excellence
All customers want a pleasant experience wherever they go and in whatever they do. Their expectations are high and are being met by industries that offer a seamless, frictionless, and contactless experience. In mobility, tolling is no exception.
At every step of the mobility journey, toll operators need to ramp up standards of service for:
With its flexible, open architecture, the Accenture Tolling Solution builds on a commercial off-the-shelf (COTS) technology to provide a cost-effective and scalable platform for future growth. As functional requirements and operating models evolve, the solution’s scope can be easily adapted to incorporate new services and connect effectively with ecosystem partners.
A seamless customer journey
The Accenture Tolling Solution offers a holistic view of the customer, putting their experiences at the center of operations. With improved cost savings and increased revenue, the Accenture Tolling Solution is helping tolling agencies and operators move forward with purpose, investing in the future, whether it is an upgrade or new road infrastructure, an enhanced customer experience, or new mobility services. As the perception of transportation services and connected mobility is changing, new and established industry entrants are eager to own the customer in this dynamic environment.