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Service Design Lead (m/f) Fjord Zurich

Job Location: Zürich

Job Number: 00348481


- Job description


Fjord is a leading design and innovation consultancy, working with clients to create useful and desirable digital services that create an emotional connection with the end user and help our clients differentiate in the market and generate growth. Fjord works with a range of companies across the telecom, energy, retail, finance, health and wellness and media sectors to design breakthrough experiences that make complex systems simple and elegant.


Founded in 2001, Fjord employs a diverse group of over 500 design professionals with expertise in business, design, research and technology. With 15 global creative hubs in Berlin, Helsinki, Istanbul, London, Madrid, Milan, New York, Paris, San Francisco, Sao Paolo, Stockholm and Sydney, Fjord is a truly global player.


Fjord’s vision is to become the leading provider of innovation services worldwide – “Rewiring business by design”. This ambition and Fjord’s global reach resulted in the acquisition of Fjord by Accenture in 2014.


Fjord operates as a wholly owned but independent company within Accenture. By leveraging Accenture’s vast business network and global technology expertise, Fjord can play an even more ground-breaking role with clients; to imagine, design and build new services, from idea to successful market launch.



What a Service Design Lead does @ Fjord


  • Analyze and respond to client briefs in a timely manner.
  • Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders.
  • Establish relationships and liaise with key stakeholders throughout the project lifecycle.
  • Work with the Project Manager to issue regular status reports and troubleshoot problem areas.
  • Identify and alert the Project Managers to potential crises, and work with them to manage changes in scope and devise contingency plans.
  • Seek out, identify and respond to new business opportunities.
  • Alongside the Project Manager, identify, analyze and resolve risk.
  • Create an environment conducive to the development and exploitation of creativity and flair, enabling the design team to explore different angles to solve problems.
  • Foster innovation – inspiring innovative approaches to design, using creative techniques to lead internal company meetings, brainstorms and external design events.
  • Strive for quality – working with the design directors to push output to the highest level Focus – ensuring the solutions meet the needs of both clients and users while remaining distinctive Advocacy – a hunger to discuss the work being done, both within Fjord and to an outside audience.
  • Maintain client relationships – understanding, analysing, and responding to their views and needs in ways that exceed their expectations.




  • At least seven years in-depth knowledge and experience of user interface design with consumer applications, preferably mobile devices, rich web apps/site, interactive TV within the media, telecommunications and broadband industries.
  • At least a bachelor’s degree in a relevant discipline.
  • Excellent English and good German language skills.
  • Deeply knowledgeable and experienced within a relevant business sector.
  • Strongly commercially aware. Experienced in telling compelling stories, and ensuring both the team and client are on board.
  • Able both to define a vision and to support it.
  • Able to deliver the highest quality deliverables for each project.
  • Experienced in proposition development.
  • Talented at fostering creativity and innovation in others.
  • An excellent presenter and a proven positive and motivational leader.
  • Able to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
  • Organised, but with the ability to be flexible when necessary, performing other role related duties when required.
  • Excellent in planning and analysis.
  • Able to respond positively and calmly to shifting priorities, demands and timelines.
  • Strong influencing, negotiation and communication skills, both written and verbal.
  • An effective decision maker and keen to seek out opportunities for self-development. Keen to seek out opportunities to promote Fjord externally.
  • A willingness to travel.



We are looking forward to receiving your CV and portfolio in English!



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