Accenture Credit Services

Accenture Credit Services provide end-to-end mortgage processing capabilities.


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NOTE: During this pre-closing period, Accenture and Zenta will continue to act independently. At this stage, the parties have only signed an agreement and the closing is subject to a number of closing conditions that may or may not be satisfied. Zenta employees will continue to be employees of Zenta and will not be Accenture employees until closing.

Why Accenture

Meet the Accenture Credit Services Team

Industry-leading expertise in credit services

Terry Moore
Global Managing Director, Accenture Credit Services

As global managing director of Accenture Credit Services, Terry leads Accenture’s consulting, technology and business process outsourcing (BPO) services for institutions in the residential and commercial mortgage, leasing and automotive finance industries globally. In this role, he is responsible for defining and executing the global vision and go-to-market strategy of Accenture Credit Services, including the 2011 acquisition of Dogwood. Terry was previously managing director of the Accenture banking practice in North America, which serves major retail and commercial banks throughout the United States and Canada. He has 20 years of experience leading large-scale business and technology transformations, advising banks and lenders on business strategy, market trends and board-level issues. Since joining Accenture in 1991, Terry has consulted for most of the top banks in the United States, as well as leading financial institutions in Canada, Europe and Asia.

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Ghazale Johnston
Lead, Accenture Credit Services in North America

As the lead for Accenture Credit Services in North America, Ghazale is responsible for bringing Accenture’s consulting and systems integration services to the residential and commercial lending market. Since 1997, Ghazale has assisted many of the top 20 US banks in both defining and implementing their strategic lending initiatives. She has led multiple, large-scale mortgage transformation programs focused on implementing new origination and servicing systems. Ghazale is experienced in defining target lending operating models, helping top lenders build out business and technology implementation roadmaps, and advising on the selection and use of industry-leading lending applications. She has authored multiple research and thought leadership pieces on behalf of Accenture Credit Services and serves as an expert advisor to mortgage clients across North America.

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Elena Mazzotti
Lead, Accenture Credit Services in Europe, Africa and Latin America

Elena leads Accenture Credit Services in Europe, Africa and Latin America where she provides institutions in the residential mortgage, corporate lending, consumer finance and leasing businesses with tailored consulting and systems integration solutions. Elena is also a director in Accenture’s Italian banking practice, which serves major banking groups in Italy and emerging markets such as Turkey, Poland and the Czech Republic. She has over 14 years of experience advising global banks and credit institutions on market trends, business transformation and service model re-engineering solutions across the credit value chain.

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Andrew Pitcher
Managing Director, Accenture Financial Services, Asia-Pacific Banking

In addition to serving as the managing director of the Accenture banking practice in Asia Pacific, Andrew leads Accenture Credit Services for the region. He specializes in defining credit operating models for global banks and delivering technology transformation. Andrew has extensive experience with consumer and commercial lending, customer relationship management and post-merger integration.

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