The Strategy Division within the PSBA provides strategic advice and support to the Minister, the PSBA and portfolio agencies in order to:
Improve business practices and processes within the PSBA and the portfolio
Improve cross-agency coordination and promote a whole-of-portfolio approach to service delivery
Enhance service delivery outcomes and efficiency
Align with whole-of-government policies, priorities and direction
The environment in which QFES operates is changing on many fronts—demographic scale and mix, environmental impacts and technology advancements. These trends drive change in community expectations.
To continue to deliver valuable services to the community and meet fiscal requirements at the same time, QFES needs to evolve and adapt to these changes by building a contemporary organisation with capabilities that are able to meet evolving community needs.
QFES sought an understanding of this future environment and the impact on the communities it serves and its business operations to enable it to adapt to new ways of working for the future. To assist in this work, Accenture were engaged from February to June 2016 to create the 10-year strategic vision for QFES.
The outcomes of the project will assist QFES in making important decisions regarding future operations and investments. In addition, it will provide the backdrop for a broader public safety portfolio program to enhance public safety communications in the future.
The project was delivered though a collaborative effort between QFES, PSBA and Accenture. Senior leadership from both QFES and PSBA were involved throughout the project to drive better insights and delivery outcomes. In addition, an agile project approach was used to meet evolving business requirements.