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CLIENT CASE STUDY


Accenture multi-year accessibility plan and policies

This accessibility plan outlines the policies and actions that Accenture will put in place to improve opportunities for people with disabilities.

OVERVIEW

Statement of Commitment

Accenture is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”).


Accessible Emergency Information

Accenture will provide employees with disabilities with individualized emergency response information when necessary.


Training

Accenture will provide training to employees, contractors and volunteers on the AODA Customer Service Standard and the requirements under this law which must be followed when providing customer service to people with disabilities.

Accenture will provide training to employees, contractors and volunteers on Ontario’s accessibility laws under AODA and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, contractors and volunteers.

Accenture provided employees with the training needed to meet AODA requirements by January 1, 2015 and has expanded its training requirements as they came into effect in July 2016.


Kiosks – (Not applicable to Accenture as we do not own or operate kiosks for public use)


Information and communications

Accenture is committed to meeting the communication needs of people with disabilities. Accenture has taken the following steps as required by the Information and Communication Standards:

  • Accenture has integrated public feedback channel into Accenture.com website.

  • Accenture has included on Accenture.com how complaints related to the accessibility of the public website or the accessibility of goods and services provided by Accenture are handled.

  • Accenture has established an employee feedback channel through HR Requests.

  • Accenture ensures that alternative formats for publicly available information are made accessible upon request.


Accenture will take the following steps to make all websites and content conform to WCAG 2.0, Level AA by January 1, 2021:

 

  • Accenture will conform to WCAG 2.0 Level AA for all websites and content.

  • Accenture will conform to WCAG 2.0 Level AA for intranet sites and SharePoint Sites.


Employment


Accenture is committed to fair and accessible employment practices.

Accenture has taken the following steps:

  • Accenture ensures the recruitment process considers the needs of people with disabilities.

  • Accenture ensures the job applicant assessment process considers the needs of people with disabilities.

  • Accenture ensures the hiring process considers the needs of people with disabilities.

  • Accenture creates awareness among recruiters and hiring managers on hiring people with disabilities.

  • Accenture has developed a written process to document individual accommodation plans for employees with disabilities.

  • Accenture has developed a process that supports employees who have been absent due to a disability and require disability-related accommodations when they return to work.

  • Accenture ensures the accessibility needs of employees with disabilities during the performance management process.

  • Accenture reviews and updates accommodation plans as necessary when an employee with a disability is promoted or redeployed.

  • Accenture provides workplace related “reasonable accommodations” for people with disabilities.

  • Accenture ensures Emergency Preparedness and Responses procedures consider the needs of people with disabilities.

  • Accenture provides accessible workplace design and facilities.


Design of Public Spaces


Public spaces include:

  • Recreational trails/beach access routes (Not applicable to Accenture)

  • Outdoor public eating areas like rest stops or picnic areas (Not applicable to Accenture)

  • Outdoor play spaces, like playgrounds in provincial parks and local communities (Not applicable to Accenture)

  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals (Not applicable to Accenture)

  • Accessible off-street parking (Not applicable to Accenture)

  • Service-related elements like service counters, fixed queuing lines and waiting areas

  • All new or reconstructed service counters, fixed queuing lines and waiting areas are built in accordance with applicable building codes and AODA regulations. Construction Sub-Contractors are required to comply with Accenture’s Supplier Code of Conduct which in turn requires them to comply with all applicable laws.

  • As part of the inspections by the local Joint Health and Safety Committee, monthly inspections of potential hazards are completed. If any hazards are identified, they are remedied.



For more information on this accessibility plan, please e-mail canada.health.safety@accenture.com Accessible formats of this document are available upon request by contacting canada.health.safety@accenture.com