Elevate: SAP Cloud for Utilities

SAP Cloud for Utilities offers the knowledge, technological innovation and a flexible, cost-effective architecture; packaged for utilities exact needs.

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Utilities Tech Trends 2022

The Metaverse Continuum

Elevating energy retailers of the future

If utilities want to participate in and benefit from the profound changes of the market, they need to be able to adopt quickly and establish new capabilities according to customer and market needs, and at the same time address the cost pressure in the existing business, driving operational excellence through modern technologies and simplified, standardized end-to-end business processes.

The answer SAP and Accenture are providing is SAP Cloud for Utilities as the new industry cloud business suite that is providing all key capabilities for the utility business of the future in a modular, decoupled architecture layout that consist of three major layers—the Intelligent Front-Office which is seamlessly integrated into an Efficient Utilities Backoffice, complemented by a modern, open Business Technology Platform which provides all technical capabilities required to run a multi-cloud environment.


New energy consumer: Transition on demand

Our latest research explores what energy companies think the future holds for their industry and how they can thrive in a demand-driven world.

Our latest New Energy Consumer research draws on the opinions of 500 energy providers across 14 countries. This year we explore what energy companies think the future holds for their industry and how are they building the muscle, speed, and agility they need to survive and thrive in a demand-driven world.

Energy providers are at the heart of delivering the energy transition, and their strategic landscape is being transformed as the global effort to reach net-zero gathers pace. At the same time, they are facing a second era-defining dynamic: digital transformation is disrupting markets across the economy, destroying old business models as it creates new ones, and reshaping consumer expectations. Can energy providers survive this period of tumultuous change?

We identified five key areas energy providers need to consider as they strive to become more demand-driven: Purpose, products, platforms, people and partnerships. Learn more.

Creating the energy of tomorrow

Customers, technology and culture are all changing the utilities landscape. Progressive utilities are adopting a new power model that's decarbonized, decentralized, disaggregated and digitized; putting people at the heart of their strategy.

It may seem there are mountains to climb, but with challenges come opportunities. Equipped for the journey, utilities can transform and thrive.

Watch the video and find out more.

Adapting to the new norm

Embrace the incoming changes as consumers cross over to a connected energy experience.


of consumers are more aware of climate change and its environmental impact since the COVID-19 outbreak.


of consumers are likely to invest more in energy efficiency today than before the pandemic.


of customers think they will invest more in solar panels now than before the COVID-19 crisis.

Why SAP Cloud for utilities is the right choice

A next-generation end-to-end industry product suite to help utilities scale their business in the energy transition era. Underpinning the activating key moments of the customer journey.

Increase loyalty and client satisfaction

Modernize and enhance customer engagement with increased capabilities and insight

Reduce cost to serve

Drive automation of the back office and reduce operation costs

Future growth and success

Transform existing SAP or legacy landscape into digital platform

Reduce Time to Market and TCO

Central and streamlined data model, pre-integration of building blocks maintained

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Project Elevate: Reaching new heights

Accenture and SAP are elevating digital customer experiences through co-development and co-Innovation. We can help define the best option for future success; develop and implement a transition roadmap that allows utilities to make the most of their investments from the past and implement a cloud first strategy at the same time.

Product innovation
Accenture and SAP are working directly with clients to define new industry solutions designed to harness the full business value of the SAP S/4 and C/4 HANA platform.

Product development
Accenture is codeveloping SAP C4U core products, integrating our proprietary assets, leading capabilities and deep knowledge to accelerate delivery and adoption SAP's next generation retail cloud platform.

Delivery excellence
From transformation planning, through implementation to run, Accenture and SAP have combined the best assets, capabilities and knowledge to accelerate time to value for our clients and decrease effort, cost and risk.


Discover a next-generation retail platform

  • Best-in-class customer experience: Supporting the complete customer journey for lead-to-cash. Enabling services on all channels and simplified product definition and faster time to market.
  • Continuous business innovation: One solution suite for all business models – commodity and non-commodity. Continuous business process simplification and automation and latest business capabilities and leading practices.
  • Predictable lower TCO: Shift from CapEx to OpEx Model, short time-to-value and reduced need of IT operational tasks. No infrastructure investment needed.
  • Speed and adoption: Accelerate go-live and user adoption, architecture and deployment options supporting individual customer transformation. Rapid deployments through transition services and accelerator tools and flexibly scale to new business needs.
  • Co-innovation: Jointly defining new industry standard solution focusing on highest possible business value at a lower overall TCO. Assuring industry requirements are prioritized in solution development and early adopter support and transition services.

Why join Elevate with SAP and Accenture

Flexibility to combine and select architecture options; hybrid or full cloud architecture. Utilities can select SAP C4U to transform end to end with fit for purpose architecture options or combine SAP C4U in a multi-vendor ecosystem.

Holistic end-to-end customer experience

All touchpoints, from front office to back office to improve the total customer lifetime value.

Built for the utilities business of tomorrow

Allows scalability across commodity, non-commodity products and services for positive short-term revenue.

Decoupled native cloud architecture

State-of-the art architecture with the end-to-end integration managed by SAP to improve TCO and time to market.

Innovation delivered with SAAS

Co-designed with industry leaders based on future needs and actual implementations to continue to lead the industry.

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Choosing the right path

Get ahead of your competitors with the agility to move faster, climb higher and achieve your business goals. SAP C4U can help utilities:

Jumpstart the journey to cloud today
With cloud products already available, business challenges can be tackled, and solutions implemented with agility.

Deliver value faster
Adopting the SaaS components of SAP C4U suite can be done within a year and deliver immediate business results with a compatibility path into the future.

Decouple the landscape with confidence
Based on a decoupled architecture with native utilities business logic built-in and APIs, the challenges of end-to-end integration are removed.

Safeguard past investments
A path to S/4 utilities is offered for clients willing to safeguard their past investments in IS-U while adopting the decoupled architecture.

Lower TCO quickly
SAP C4U can be procured with a simple and consolidated consumption-based model for the whole suite to lower the TCO versus multi-vendor systems.

Voices of Accenture Utilities

Trends and insights to help utility companies take a purpose-led approach to navigating the energy transition.

SAP cloud for utilities. Let’s get together.

Find out how Accenture and SAP Cloud for Utilities are delivering new energy experiences for future growth.

The new utilities customer: powered by cloud

Accenture and SAP are partnering to deliver a seamless customer experience powered by cloud. Read how.

How can utilities scale digital transformation?

How can utilities meet customers’ increasing demands for net zero solution? Learn about utilities tech strategies for innovation and growth.

What we think

Find out how to deliver new energy experiences for future growth.

Accenture assesses how the new connected energy business models that are centered on DERs and eMobility can identify where value will exist in 2030.

A new approach to IT and cloud adoption across the enterprise is foundational for success in the future utility marketplace.

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