Aftersales business models and support
Profiting from the post-sales customer connection.
In a digitally connected world, the product value chain does not end once a product has been delivered. Customers have long since moved “beyond the product” and expect their purchases to deliver predictable outcomes and compelling, personalized experiences long after the original sale.
For manufacturers, the shift to services opens new opportunities for revenue, operational efficiency and long-term customer engagement.
Accenture powers aftermarket service transformations, helping clients transform into "as-a-service" businesses, shifting from the business of repair to the business of availability.
Seize opportunities for monetization and smart pricing throughout the product value chain to drive sales, service renewals and customer loyalty.
Streamline operations and warranty management to cut spending on associated costs while improving labor efficiency and supplier recovery.
Combine predictive maintenance, smart forecasting and inventory planning to optimize total cost of ownership and improve equipment effectiveness.
Define the business models, technologies, offerings and metrics needed to meet the demands of the outcome-driven economy.
Meet agreed service levels profitably by optimizing the deployment and availability of spare parts.
Anticipate maintenance events and implement processes and tools to support centralized and field maintenance.
Optimize the operational and financial performance of aftermarket service contracts.
Companies need a strategy to be relevant beyond the exchange of money in the post-purchase journey.