Beyond Service Delivery: Why the Time is Right for Digital Governance

Moving the needle towards digital governance—and meeting citizens’ growing expectations for transparency and engagement.

Today, public service organizations—including those throughout Canada—are at a critical juncture. Digital solutions now present an unprecedented opportunity to drive deep public service transformation in two crucial areas: Digital governance and digital service delivery. While Canadian governments seem to be keeping pace in terms of digitally enabled service delivery, Accenture believes that Canada has game-changing opportunities to embrace new technologies, insights and ways of working to drive digital governance.

Here, we explore the why—and the how—of digital governance and opportunities for Canada’s governments to foster true co-creation of public policies and services.