One of the biggest impacts of the pandemic was how it unveiled global enterprise fragility, leaving companies across industries cut off from their alliances and scrambling for answers.
Yet, in many cases, governments were remarkably resilient.
Now public service organizations are facing an enormous imperative to forge an adaptable and trustworthy foundation for their existing and future partnerships.
There’s opportunity here. Disruption has upended previous expectations for ecosystems and ambitious enterprises are creating new standards for the industry. Coordinated, strategic ecosystem partnerships will set public service entities up to address today’s disruptions and be better prepared to weather new ones; they’ll also enable ways to create new interactions or discover new ways to deliver outcomes. These partnerships could start to converge to solve new problems, like the emerging collaboration between healthcare and travel, or even begin to define new industries entirely.
Over the next three years, public service organizations will likely face sudden shifts from evolving customer desires, geopolitical forces and more. No single agency or jurisdiction -could be able to manage this level of change alone, and a trusted foundation for partnership could be critical to survival.