When initially adopted, digital twins were championed for their ability to monitor, simulate, and streamline the data of discrete devices. But recently, the scale of the models, layering in of AI and increase in adoption have transformed the equation.

Public service innovators all across the industry—particularly in postal organizations, border organizations, public infrastructure, defense and public safety—are starting to connect massive networks of intelligent twins, linking many twins together to create living models of ports, cities and delivery networks. They are creating unbroken threads of data—fabrics that will soon be essential to every public service’s digital strategy.

Created by its National Research Foundation; Virtual Singapore is a digital twin of the city-state using 3D semantic modeling to combine map and land data with real-time data on climate and traffic

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As more public service organizations build and connect intelligent twins, they are bringing more of their organizations into digital space. That, in turn, unleashes new opportunities and next-generation citizen service delivery models.

Consider how digital twins already lets many Canadian organizations gather, visualize, and contextualize data from across their physical assets and projects, bridging physical operations and digital capabilities. AI helps them act on that data, dynamically responding to real-time information, asking “what-if” questions about possible future scenarios, and designing and testing new products in the virtual world long before ever constructing them physically.



In line with our global findings, 90% of Canadian public service leaders believe their organization requires a mission control, or central intelligence hub, to gain insights into complexities and model the organization’s processes, people, and assets.

Unlock the power of massive, intelligent, digital twins

As cities, postal services and other government entities connect more expansive networks of twins and build out the mirrored world, these capabilities could grow exponentially.

Canadian leaders will likely be able to make data and intelligence the primary orchestrators of public services – increasing real-time agility at scale, overhauling innovation processes and forming entirely new mirrored-world ecosystems and partnerships.

About the Authors

Mark Lambert

Managing Director – Federal Public Service, Canada


Dave Telka

Managing Director – Strategy & Consulting, Public Service, Canada


Breffni Brennan

Managing Director – Technology Strategy for Canadian Public Sector


Laura Clements

Managing Director – Consulting, Talent & Organization, Federal Public Service, Canada


Laura Matthews

Director – Strategy & Consulting


Rod Kelly

Managing Director – Canadian Software Engineering Lead

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