Mirrored world

When initially adopted, digital twins were championed for their ability to monitor, simulate, and streamline the data of discrete devices. But recently, the scale of the models, layering in of AI and increase in adoption have transformed the equation.

Public service innovators – particularly in postal organizations – are starting to connect massive networks of intelligent twins, linking many twins together to create living models of ports, cities, and delivery networks. They are creating unbroken threads of data – fabrics that will soon be essential to every public service enterprise’s digital strategy.

As more public service organizations build and connect intelligent twins, they are bringing more of their organizations into digital space. That, in turn, unleashes new opportunities and next-generation citizen service delivery models.

Consider how digital twins already let organizations gather, visualize, and contextualize data from across their physical assets and projects, bridging physical operations and digital capabilities. AI helps them act on that data, dynamically responding to real-time information, asking “what-if” questions about possible future scenarios, and designing and testing new products in the virtual world long before ever constructing them physically.

As cities, postal services and other government entities connect more expansive networks of twins and build out the mirrored world, these capabilities could grow exponentially.

Leaders will likely be able to make data and intelligence the primary orchestrators of public services – increasing real-time agility at scale, overhauling innovation processes and forming entirely new mirrored-world ecosystems and partnerships.