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Bringing customer service closer to the customer

February 09, 2021

RESEARCH REPORT

In brief

When it comes to customer service, buyers are essentially looking for ease, efficiency and flexibility in their interactions with sellers.

Moving from insight to action

About the research

Dr. Bernd Elser

Senior Managing Director – Global Lead for Chemicals and Natural Resources


Dr. Tobias Radel

MANAGING DIRECTOR – STRATEGY & CONSULTING, CHEMICALS


Paul Bjacek

Principal Director – Lead, North America Thought Leadership & Global Resources Research


Rachael Bartels

LEAD – FUNCTION NETWORKS AND PROGRAMS