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COVID-19: How banks can manage the business impact

March 26, 2020

In brief

4 key areas for coronavirus & banking

1. Credit Management

NPLs will surge as consumers and businesses are unable to make loan payments

2. Revenue Compression

Rate cuts as well as a collapse in demand will have a top-line impact

3. Customer Service & Advice Provision

Restrictions on personal interactions will push customers toward digital channels for service and sales

4. Operating Model Adjustments, Cost Control and Innovation

Misaligned revenues and cost will require banks to improve operational flexibility and rethink short-term priorities

1. Credit Management

2. Revenue Compression

3. Customer Service and Advice Provision

4. Operating Model Adjustments, Cost Control and Innovation

The future of banking after COVID-19

Contact us

Julian Skan

Senior Managing Director – Banking, Europe

Michael Abbott

Senior Managing Director – Global Banking Lead

Fergus Gordon

Managing Director – Banking, Growth Markets
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