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Bold steps bring new life to the human services model

Faced with an unpredictable future, human services agencies are turning to new, digital-enabled methods to educate, engage and support their citizens.

Overview

Citizens look to human services agencies for support and guidance at some of the most critical times in their lives—whether during education, employment or retirement.

But the future is less predictable than it used to be, and citizens’ expectations are increasingly out of sync with what these agencies can provide. This is why leading agencies are questioning their tried-and-tested methods. They are exploring innovative methods—many of them realized by digital technologies—to reinvigorate the support they give to citizens.

Creating the human services agency of the future means asking difficult questions and making decisions that might challenge the status quo. Yet the result is an agency that makes life better for citizens at all levels of society.

DOWNLOAD PREPARING FOR UNPREDICTABLE FUTURES: CITIZENS NEED A DIGITAL SHAKE-UP OF THE HUMAN SERVICES MODEL [PDF]

Keeping pace with changing expectations

As social dynamics change, so must the roles that human agencies play. This video explains how leading agencies are taking action at the right time, building relationships through conversations, and making it personal through data.

Deep transformation

To navigate tomorrow’s “brave new worlds,” Accenture’s Manuel Torres says agencies should break organizational boundaries and rethink how they provide services
"Society is going through a deep transformation… Still, citizens expect governments to protect them and support them when they are in need."
MANUEL TORRES, MANAGING DIRECTOR, ACCENTURE STRATEGY, HEALTH & PUBLIC SERVICES



About the Expert

Manuel Torres

Manuel Torres

Managing Director, Accenture Strategy, Health & Public Services.

Manuel is the Accenture Strategy Capability Network lead in Health and Public Services in Europe, Africa and Latin America, with a strong focus in Human Services, he has worked in Strategy and Management Consulting projects for Social Security, Employment, Social Services and Education organizations around the globe.


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