Though critical to building internal efficiencies, Industry 4.0—smart connected products built on digitized factories and platforms—is too limited to unlock the full scope of opportunities created by this remarkable transformation.
What’s needed is a more comprehensive view of value creation: one that leverages the power of smart services as the backbone of the end-to-end digital value chain described by Industry X.0. Industry X.0 encompasses a universe of “living” products and services: software-intelligent and closely aligned with their users and ecosystems. At its heart are the smart, interconnected devices and appliances that constitute Industry 4.0.
significantly more satisfied customers and significantly higher revenues and operating margins for the business.
by scanning existing uses of smart technologies, including by other industries and start-ups.
for opportunities to add smart services and embed them into next generation roadmaps.
an input to generate smart services ideas.
with the most promising ideas and use the learnings to continuously refine a bottom-up strategy while ensuring it aligns top-down with the broader Industry X.0 organizational vision.
staffed with cross-functional expertise and free from the legacy business model, for experimentation and pilots.
and refining strategy based on incorporating pilot learnings, leveraging ongoing technology trends and capitalizing on newly created business infrastructures.
and build the operating model foundations for growth.
of creating an ecosystem. This is the top concern for industrial organizations regarding ecosystems.
who could help you get to market fast with best-of-breed ideas.
that would hinder executing the strategy, with a focus on partnering, solutions management, analytics and product development.
Smart services go beyond the operational efficiencies of Industry 4.0 to create the new customer and service experiences and respective business models that generate new revenue streams.
Value is being created in new places and organizations must pivot to the new or risk being displaced by new entrants. Accenture research shows that leaders are more focused on the necessary digital transformation and are already delivering significantly higher growth and margin.
Organizations must build the ecosystem partnering, analytics, software and product development capabilities to enable the future operating model.