While safe, secure, timely delivery has always been a priority for post and parcel organizations, delivery has never been as essential to the bottom line as it is today. This increasing importance means it now affects pre-purchase decisions just as much as repeat sales. Selecting the right delivery partner has become a critical business decision for eTailers.
Our research, based on a survey of more than 1,000 eTailers across 10 countries (Australia, Brazil, Canada, China, France Germany, Italy, Japan, United Kingdom and the United States) reveals how digital is dramatically blurring the boundaries between eTailers, marketplaces and delivery providers. It highlights both the new opportunities and the new threats emerging as ecommerce evolves, and why adapting to both—urgently—is critical to successful transformation.Find out more about this research and download the report.