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Delivering a great employee experience is critical
to attract and retain top talent.


Taking a disciplined, insights-driven approach, companies can transform their HR or broader business 

services to help increase talent engagement and productivity. Doing so makes good business sense. 

Companies with a great employee experience outperformed the S&P by 122 percent.1



1Glassdoor Inc. survey, 2015



OUR APPROACH


1. ORGANIZE AROUND
THE “MOMENTS THAT MATTER”

Organizing your HR function to focus on these critical moments will allow you to drive real value, not just deliver a service to your workforce.

  • Develop advanced analytics capabilities to understand what the true “Moments that Matter” are.

  • Organize HR services around workforce needs.

  • Use human-led design to change from existing process/standards-based approaches.

  • Cultivate customer-focused mindset and behaviors.


2. TRANSFORM HR
TO BECOME RESPONSIVE AND FOCUSED

Encouraging a laser focus on simplicity and agility can release savings that can be reinvested to deliver what your workforce wants and expects.

  • Simplify and standardize processes.

  • Remove local customization where not absolutely critical.

  • Automate and provide self-service to give employees access anytime, anywhere.


3. PROACTIVELY
NURTURE EMPLOYEES

Balancing proactive technology, automation and artificial intelligence with delivery that comes from human contact builds a more efficient and nurturing organization

  • Use analytics-driven insights to determine how and where to interact and to provide personalization.

  • Form a technology ecosystem that can anticipate what employees want—and may need—to preempt issues

  • Deliver end-to-end services providing integrated access, delivery and escalation tools (e.g., mobile, workflow, integrated case management).


4. MEASURE, ADJUST
REPEAT

Understanding what makes your employees tick is not a one-time thing. It’s important to continually track behaviors, mindsets and problems that face your workforce every day and evolve how you address these.

  • Use advanced analytics to both measure performance against “Moments that Matter” and monitor changes in what those moments are.

  • Focus on a few outcome-based measures for things that can actually be addressed.

  • Adjust based on insights.

  • Prepare to continually evolve and improve.

Read about Accenture's acquisition of Daynine.



INSIGHTS AND IDEAS

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