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The enterprise approach to law enforcement

Accenture Police Center of Excellence: Bringing high performance to agencies and the citizens they protect.

Overview

Disparate systems that do not offer an enterprise view that lets officers see every piece of available information on a subject can put officers at a disadvantage in fighting crime. Forward-thinking agencies understand that the entire policing lifecycle should be modeled by the system, not the other way around.

Our research and experience show us that 75 percent of processes required to track and respond to crimes are essentially the same. To that end, Accenture has developed a universal process police model housed at the Police Center of Excellence as a way to jumpstart the process of documenting your operating model. Agencies never have to start from scratch. We collaborate with you to customize the model.

The Police Process Model, continually refreshed with best practices and lessons learned each year, ensures powerful outcomes for your agency:

  • Police operations and investigations workflows are consistent and automated.

  • Officers gather information just once—no more wasting time duplicating data. 

  • Your enterprise has one version of the truth for each person, place or thing. 

  • Information is shared and available across the agency when it’s needed. 

  • Information from partner agencies is directly integrated, enabling the enterprise view—no more swiveling of the chair from one system to another. 

To learn more about the enterprise approach to law enforcement contact Maurice Philogene

Background

Historically, major police departments and law enforcement agencies have had to swivel the chair, hunting for information from system to system, making manual links. Why? Because limited funding and resource constraints have compelled police departments and state and federal investigative agencies to find one-off solutions for each operational need.

In the end, agencies are left with numerous disparate systems that do not offer an enterprise view that lets officers see every piece of available information on a subject—associations, arrest records, field interviews, convictions, cautions and links to minor incidents and major investigations.

When policing systems don’t “talk” to one another, or out-of-date, simplistic legacy systems are overburdened, law enforcement agencies are at a disadvantage in fighting crime.

An enterprise-wide view of information, which includes data integrated from partner agencies, not only connects isolated islands of information, but better equips law enforcement personnel to fight today’s sophisticated crime, rather than fighting the system.

Accenture has spent more than 20 years on the police beat. We help law enforcement agencies in the US, Canada and around the world achieve operational excellence by integrating key information, processes and systems for command and control, police operations, investigations and intelligence, so officers have the enterprise view of any situation they encounter. In many cases, the welfare of the officer and the public they serve depends on it.

Analysis

The process of policing and investigation, no matter the agency, is fundamentally the same. However, individual agencies enforce the law and execute the mission in unique ways. But even in the 21st century, agencies continue to rely on pre-defined vendor solutions for records management and other needs, essentially forcing officers to adapt their way of working to the solution. And these solution silos only add to an already fractured network of police information.

Forward-thinking agencies understand that the entire policing lifecycle should be modeled by the system, not the other way around. 

For example, an officer’s incident report should be pre-populated with the call details—name of the complainant and subject, addresses, nature of the call—rather than forcing an officer to retype the same information. This allows reports to be created more efficiently, saving time and getting officers back out on the road where they belong.

Investigators that need to follow up on an incident should see the information previously entered by officers, and they should complete the investigation as part of the same file to allow interconnected documentation of interviews, records checks and other investigative findings. Once that crime is solved, all the information collected on the suspect should be readily available through an enterprise view to any officer who interacts with that person in the future. Call it one version of the truth.

Recommendations

Accenture’s long history of working with police and law enforcement agencies worldwide has resulted in a deep understanding of police business processes and technologies. All this policing knowledge has been consolidated inside the Accenture Police Center of Excellence to help deliver real value and real-world results to our policing clients.

Our methodology begins by understanding the inner workings of the agency, collaborating with you to document a process-driven operating model customized to your agency’s unique way of doing business. We then find the right technology to meet those processes.

In so doing, we recognize that technology is not a one-size-fits-all endeavor. We look for the right solution to improve the process. Whether commercial, off-the-shelf (COTS) or custom, it’s about what makes sense for your agency, integrating all your data sources into one common view. In some instances, certain processes are best left to phone or paper, letting officers do what they do best.

Accenture applies strategic insight, business process excellence, and strong implementation and IT capabilities to deliver an enterprise-wide view of information. With a strong IT and operational foundation, law enforcement agencies can:

  • Increase officer safety by offering access to all available information on any person, place or thing including arrests, convictions, field encounters, associated people and vehicles, warrants, registered firearms, aliases, cautions and previous crimes at that location—all in one enterprise view.

  • Enable predictive policing by integrating value-add tools like visualization and analytics so officers see links in data and run basic analytics to prevent and solve crimes faster. 

  • Benefit from strategic information at the click of a button. Business intelligence reports communicate crime rates, response times, number of cases open, closure rates and more to deliver a window for agency leaders to quickly understand what the agency is accomplishing and where it can shift its resources. 

  • Save on resources, as evident in our global police clients that have experienced up to a 50 percent reduction in yearly operating cost, with no capital investments or up-front transition cost associated with the implementation of our enterprise approach.