Digital trends are revolutionizing how governments, citizens and businesses interact with each other and the world. Fundamental shifts to digital technology such as rapid rise in the use of smartphones, ubiquity of broadband Internet access, social information sharing, vast amount of data and emergence of “everything as a service” have the potential to drive deep changes in the established business and operating models. Each of these trends is significant, and together their impact is even more powerful.
Over the past decade, leading-edge public-sector organizations have applied technology to existing business process and workflows to yield efficiency savings and cost reductions. To achieve more than incremental efficiencies, the public sector— like the private sector—should also fully incorporate technology to become a digital business, generating revenue and achieving results through innovative strategies, products, processes and experiences.