The Digital Public Service: Opportunities in Canada

Five recommendations to help the Canadian public sector develop a digital strategy


Digital trends are revolutionizing how governments, citizens and businesses interact with each other and the world. Fundamental shifts to digital technology such as rapid rise in the use of smartphones, ubiquity of broadband Internet access, social information sharing, vast amount of data and emergence of “everything as a service” have the potential to drive deep changes in the established business and operating models. Each of these trends is significant, and together their impact is even more powerful.

Over the past decade, leading-edge public-sector organizations have applied technology to existing business process and workflows to yield efficiency savings and cost reductions. To achieve more than incremental efficiencies, the public sector— like the private sector—should also fully incorporate technology to become a digital business, generating revenue and achieving results through innovative strategies, products, processes and experiences.

This would require moving beyond the simple application of information and communications technology (ICT) to existing processes and turning already digitized resources into sources of operational results and growth. Forward-thinking public-sector organizations will consider the opportunities that digital provides as a means to reinvent their operating and business models.

About the Author

Samantha Liscio is managing director for IT Strategy. Based in Toronto, Samantha leads the Health & Public Service, Enterprise Architecture and Application Strategy practice, and has more than 15 years of business consulting and IT strategy experience in the Canadian public sector. Prior to joining Accenture, Samantha was the corporate chief strategist with the government of Ontario.

Contact Samantha by email