The National Aeronautics and Space Administration (NASA) is responsible for civilian space programs and aeronautics and space research. NASA’s vision is to discover and expand knowledge for the benefit of humanity. Following the successful launch of a Mars rover and safely bringing home astronauts from low-Earth orbit aboard a new commercial spacecraft, NASA has been focused on its Artemis program—to send the first woman and next man to the Moon by 2024, establish sustainable exploration of the Moon, and to use what is learned on and around the Moon to send astronauts to Mars. The agency plans to enable NASA to safely return over 60,000 contractor employees and almost 20 thousand civil service employees by tracking via a modern unified application.
In response to COVID-19, NASA announced mandatory telework for all personnel except for employees required for mission-essential work, and developed policies pertaining to the CDC, federal, state, and local guidance to monitor its workforce. While personnel were taking extra precautions, agency leadership continued to develop and implement policies and procedures to enhance safety in the workplace. As employees began to return to the space centers for work, the space center developed and implemented policies and procedures for workforce contact tracing manually via paper and spreadsheets depending on center. However, with these processes, agency leaders observed a lack of consistency and scalability, posing potential risks for employees. They investigated options for a digital contact tracing solution with a robust framework for all centers to adopt and pursued an Accenture solution powered by Salesforce that could be built and deployed quickly.