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Social Media Support Agent
Ontario - St. Catharines
Job No. r00293420
Full-time
Job Description
Join Accenture Niagara’s Growing Team as a Social Media Content Creator!
Do you love discovering and following social media creators? Have a passion for content creation? This exciting opportunity is for YOU! We’re looking for Media Experts to support our new Social Media Content Creators, helping them grow their following, engage their audience, and maximize their platform potential. Build relationships, educate, and make a real impact in the social media space!
What Sets Us Apart:
$19.23/hour starting wage + $1000 sign-on bonus!
Fast-track growth opportunities – many of our new hires advance within 6–12 months.
Ranked a Canada Top Employer for 13 years running!
What We Offer:
Competitive pay with annual merit increases
Comprehensive benefits package: health, dental, wellness programs, RRSP, paid time off, and more!
Full-time, schedules between 35-44 hours/week
Paid, comprehensive training (2-8 weeks)
Post-training coaching and support for up to 3 months
A supportive, inclusive work culture with a sense of community and volunteer opportunities
NOC Code 6552
Your Role: As a Media Expert, you’ll be the go-to point of contact for our Creators, helping them build their brands and achieve success on social media. Your day-to-day includes:
Educating Creators on platform strategies and technology
Analyzing trends and key metrics to drive success
Managing relationships with ~300 partners, supporting them through calls, emails, and outreach
Presenting tailored solutions to help partners grow their brands
Qualifications
Basic Qualifications:
1+ year of customer service experience
High School Diploma or equivalent
6+ months in Marketing/Social Media/Sales or internship in these fields
Excellent written and verbal communication skills
A passion for social media and customer service
Preferred:
Social media experience
Familiarity with online ads and digital tools
Ready to make an impact in the social media world? Apply today!
#LI-NA-FY25
