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Job Description
We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
You are:
The Content Designer will work in a cross-functional agile team to create UX copy for a social services transformation. They will serve as an integral part of the Content Design Team, working among a team of Content Designers and supporting product design efforts to meet the objectives of this transformation. They will follow brand voice and tone guidelines to deliver concise, consistent, and cohesive content accessible to all Canadians.
The work:
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Work in a cross-functional agile scrum team, delivering UX copy for product features in two-week sprints
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Develop user-centric, plain language content in English for a digital platform that addresses the needs, concerns, and challenges of the end user
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Oversee French translation, coordinating with translation team and conducting reviews to ensure accuracy, cultural relevance, consistency and quality of French content
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Write with inclusivity and accessibility in mind, ensuring content resonates with all Canadians
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Support product design efforts in the area of content design and UX copywriting
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Collaborate with usability team to apply findings and insights gathered from user research sessions
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Ensure user and customer content is consistent, clear, and cohesive, following business terminology guidelines as well as voice and tone standards
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Work alongside research and design team, as well as in collaboration with business stakeholders, following the established standards for the content design craft
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Focus on re-use and delivery accelerators to ensure product designs are delivered on schedule
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Identify risks and pain points as they arise
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Work autonomously and meet deadlines associated with sprint schedules, as well as come together with team members to collaborate, brainstorm, and share perspectives
Qualifications
Here’s what you need:
3+ year’s experience in content with proven ability to craft concise, user-friendly copy
Exceptional written and verbal communications skills
Demonstrated ability to use content strategy, personas, and user research to inform copywriting decisions
English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Must be eligible for Reliability Clearance Status
Bonus Points if You Have:
Experience working in agile environments
Experience working in the public sector or similar industries, with an understanding of their unique processes and stakeholder environments.
#LI-NA-FY25
Locations
Ontario - Ottawa, Ontario - Toronto, Quebec - Montreal
