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Commerce Delivery lead
Ontario - Toronto
Job No. r00291211
Full-time - Hybrid
Job Description
We Are:
Accenture Song accelerates growth and value for our clients by delivering sustained customer relevance. Our capabilities span ideation to execution, including growth, product and experience design; technology and experience platforms; creative, media, and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: Accenture Song.
You Are:
We are seeking a highly effective Delivery Lead to join our team. In this role, you will oversee the success of Digital Commerce programs, focusing on client relationships, planning/tracking, financials, project delivery, resourcing, and overall program health. The ideal candidate will have a consulting background and experience managing programs that integrate strategy, design, and technology disciplines.
The Work:
- Lead the end-to-end delivery lifecycle of complex, global, and large-scale commerce solutions in a client-facing role.
- Build strong relationships with senior management and identify follow-on project opportunities.
- Plan and estimate delivery work using Agile methodologies, focusing on milestones, resource planning (on-shore and off-shore), scope, budget, risk identification, and mitigation.
- Manage day-to-day on-shore and off-shore project teams throughout the project lifecycle.
- Oversee project ideation, gathering high-level business requirements, and translating them into detailed epics and stories.
- Collaborate with engineering, design, product, and QA teams to deliver exceptional digital commerce solutions.
- Support experience-led teams in developing strategic vision and creative UI/UX design.
- Contribute to solution planning and platform migration strategies, including global rollouts.
- Engage with client stakeholders to align on business justification, funding, scope, and timelines.
- Drive the development of solution/program offerings, methodologies, techniques, and business development tools while growing team resources.
Qualifications
Here’s What You’ll Need:
- 10+ years of experience with Agile SDLC, implementing large-scale web applications, commerce platforms, and solutions.
- 5+ years of project management experience delivering technology solutions across various methodologies (Agile, Waterfall, etc.).
- 5+ years of experience implementing comprehensive commerce suites such as Adobe, Salesforce, or Composable Commerce.
- 3+ years of experience delivering projects integrating functional capabilities such as:
- eCommerce
- Order Management/Fulfillment
- Customer Data Platforms
- Pricing and Loyalty
- Integration Platforms
- Journey Orchestration
- Marketing Automation
- Personalization/Recommendation
- Search/SEO
- Web Content Management
- Multi-device support (smartphone, tablet, desktop, console, set-top box)
- Digital Analytics
- Digital Asset Management
- Proven expertise in commerce design, implementation, and execution.
- A high school diploma or GED is required.
Bonus Points If:
- A bachelor’s degree is highly preferred.
- Hands-on experience with eCommerce applications (e.g., Hybris, Oracle/ATG, WebSphere Commerce), including conceptualizing, designing, building, and deploying solutions.
- Familiarity with Composable architectures and solutions (e.g., CommerceTools, Contentful, Contentstack, Algolia).
- Experience with platforms like Adobe Commerce.
- Strong understanding of PCI/PII security and data privacy requirements.
- Advanced knowledge of project management methodologies, including work plans, issue resolution, risk management, and team coordination.
- Exceptional leadership and communication skills to manage client accounts and multidisciplinary teams effectively.
- Consulting experience with a proven track record of creativity, innovation, and responsibility in complex global-scale programs (e.g., multi-country, language, brand).
#LI-NA-FY25
