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Delivery Manager
Ontario - Toronto
Job No. r00273013
Full-time - Hybrid
Job Description
We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
You Are:
We are looking for a highly effective Delivery Manager to join our team. An individual filling this role will be responsible for the overall success of Digital Products, Marketing or Commerce programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, design, and technology disciplines.
The Work:
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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale digital product, marketing or commerce solutions
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Develops strong working relationships with the senior management team and identifies follow-on project opportunities
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Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
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Manages day to day on-shore and off-shore project teams during the project lifecycle
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Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
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Work closely with engineering, design, product, and QA to deliver the best digital products for our clients
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Supports experience-led teams in developing strategic vision and creative UI/UX design
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Manages and contributes to solution plan definition
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Manages and contributes to development of the platform migration and global roll out strategy and execution
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Interacts with client stakeholders for business justification, funding, scope and timeline
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Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Qualifications
Here's What You'll Need:
10+ years experience with agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
5+ years of project management experience, building technology solutions in a variety of different styles (Agile, Waterfall, etc.) through the software development lifecycle
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
3 years of experience delivering projects which have integrated a number of the functional capabilities listed below:
Customer Data Platform
Digital Analytics
Digital Asset Management
eCommerce
Integration Platform
Journey Orchestration
Marketing Automation
Personalization
Search / SEO
Web Content Management
Multi-device support (smart-phone, tablet, desktop, console, set-top box)
Bonus Points If:
5 years of experience implementing comprehensive marketing suites such as Adobe and Salesforce.
Experience with marketing campaign design, implementation and execution
Strong understanding of PCI/PII security and data privacy requirements
Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
