Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

The Account Lead is responsible for the overall financial and strategic aspects of an operations account. The Account Lead will own the client relationship for the operations contract which covers one or more of the operations offerings. Responsible for client relationship, profit and loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfaces with the client account lead and appropriate leadership within service delivery operations. Responsible for shaping and driving value led transformation for the clients.

Job Responsibilities

  • Owning the client relationship for Operations driving strategic, financial, and operational decisions

  • Understanding the client’s context within the industry and competitive position

  • Understanding the client’s business priorities and bring Accenture assets and expertise to the client aligned with these priorities

  • Defining a strategic roadmap consistent with account plan that describes the incremental value that will be brought to the account, including the innovation agenda leveraging the internal team as needed

  • Ensuring differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract

  • Integrate with Accenture service lines, including the Delivery Network, in support of the overall account

  • Ensuring the right talent exists on the account to deliver to client expectations within budget and creating the infrastructure to enable talent rotation and development to support the evolution of client needs and Accenture operations strategy

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Qualifications

Basic Qualifications

  • Bachelor’s Degree

  • Minimum of 5 years of account management experience with overall financial responsibility

  • Minimum of 3 years of operations and/or consulting experience

  • Minimum of 3 years of sales experience

  • Minimum of 3 years of team management experience

Preferred Qualifications

  • Contact center and/or customer care experience

  • Proven ability to build, manage and foster a team-oriented environment

  • Excellent written and verbal communication skills

  • Excellent leadership and management skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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