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Bilingual Customer Service Analyst SME

New Brunswick - Fredericton Job No. 13013500 Full-time - On-Site

Job Description

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions will be key as you contribute in providing solutions to work related problems. Let's create a positive impact together!

  • Log customer requests, troubleshooting, and information for proper documentation.

  • Monitor and track incident resolution within the Service Level Agreement.

  • Develop and maintain knowledge of customer and customer-specific business environment.

  • Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

Qualifications

Basic Qualifications

  • 1 year of experience in Customer Service.

  • High School Diploma or equivalent.

  • Fluent in both French and English

Professional Skill Requirements

  • Advanced proficiency in Customer Experience Management is preferred

  • Proven success in contributing to a team-oriented environment.

  • Proven ability to work creatively and analytically in a problem-solving environment.

  • Excellent leadership, communication written and oral and interpersonal skills.

  • Excellent Interpersonal skills.

  • Excellent analytical skills, decision making ability and problem-solving skills.

  • High quality communication skills, both verbal and written.

  • Ability to multitask effectively and complete a variety of tasks concurrently.

  • Ability to plan and use time effectively.

  • Ability to work as part of a team.

  • High level of flexibility.

  • Excellent verbal and written communication skills.

  • Excellent Soft Skills.

  • Client focused with a passion for Customer service .

  • Demonstrated leadership in professional setting either military or civilian.

  • Demonstrated teamwork and collaboration in a professional setting either military or civilian.

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