Salesforce Delivery Lead

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Whatever your work and life goals, we’ll help you achieve them. Sooner.

Join Accenture Technology and thrive in a digitally driven, innovation-led environment where you can help clients shift to the New using leading-edge technologies on some of the coolest projects you can imagine.

Salesforce.com professionals demonstrate skills in Salesforce.com which is the leader in CRM solutions for customer relationship management software and cloud computing. 

The successful candidate will be known as an expert internally and externally. Using technical expertise, business acumen and fluid communication skills to translate the possible into reality.  The candidate will be able to design solutions that span multiple platforms and include integration and authentication across systems; articulate design considerations, trade-offs, benefits, and recommendations.  Ability to manage the architecture solution implementation and build trusted relationship with clients. 

Key Responsibilities

• Lead Salesforce.com implementation engagement and provide engagement leadership:  Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.

• Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.

• Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.

• Lead business and functional requirements definition and prioritization/scoping of requirements

• Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.

• Monitor all issues that affect the team, project, or program and potential risks. 

• Manage program/project’s financial, resource strategy and contingency

• Disseminate best practices on solution positioning and delivery

• Build and maintain high performance teams

• Support pre-sales activities inclusive of participating in sales calls and proposal development

WORK YOU’LL DO  

• Leading and ensuring the successful delivery of Salesforce.com CRM and other implementation engagements.

• Managing resource requirements and project team members.

• Leading business and functional requirements definition and prioritization/scoping of requirements.

• Mapping functional requirements to Salesforce.com CRM features and functionality.

• Maintaining and coordinate communication with the customer throughout each project.

• Supporting pre-sales activities inclusive of participating in sales calls and proposal development.

• Mentoring more junior team members in business analysis, project management, and Salesforce.com best practices.