Job Description

Salesforce Consulting Manager

We are seeking a Salesforce professional to work with the business process and development teams to design, implement and deploy Salesforce technologies to a wide variety of clients at the enterprise level. Candidates for this role should possess functional knowledge of the Salesforce and integration capabilities. Candidates should be able to design marketing, sales, and service business processes that align and take advantage of the Salesforce capabilities. Additionally, the candidate should have the ability to uncover business requirements and be able to create and effectively demonstrate solutions that address customer requirements and align with the business strategy.

In this role, you will be part of our leadership team driving growth for Customer Service and Sales in North America and expected to work seamlessly within Accenture and with our clients to shape and implement a Customer Experience solution that addresses our clients’ business needs.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

A professional at this position level within Accenture has the following responsibilities:

  • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.

  • Involved in setting strategic direction to establish near term goals for area of responsibility.

  • Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.

  • Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.

  • Decisions have a major day to day impact on area of responsibility.

  • Has latitude in decision-making and determining objectives and approaches to critical assignments.

  • Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.

  • Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

It is our intention for our people to live where they work and work where they live. However, in the context of our profession and serving our clients there may be times when you will need to travel.

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Qualifications

Basic Qualifications:

  • Functional Expertise in Salesforce (Financial Services Cloud, Service Cloud, Marketing Cloud etc)
  • Minimum of 5 years of Salesforce systems implementation or advisory experience in Management Consulting
  • Project Management experience.
  • Managing or leading a team of Salesforce consultants/developers/admins
  • Bachelor Degree is required for this position

Preferred Skill Requirements:

  • Another leading management consulting firm or internal consulting experience in the home office
  • Sales, Marketing, Service and Cloud experience
  • Software system implementation with customer support experience
  • Understanding of key CRM Business Architectural concepts
  • Agile and Iterative experience

Professional Skill Requirements:

  • Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget
  • Effective people development skills with a proven ability to coach and grow project team members
  • Ability to facilitate complex discussions
  • Strong analytical and problem-solving skills
  • Proven success in contributing to a team-oriented environment
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent communication (written and oral) and interpersonal skills
  • Excellent leadership and management skills
  • Actively pursue project opportunities and cultivate client relationships

Our Commitment to Inclusion & Diversity


At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


About Accenture


Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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